Avaya ENGAGE is set to return in Orlando, Florida next week with a jam-packed agenda and stellar speaker line-up.
The event will run from 18-21 June at the Walt Disney World Swan and Dolphin Reports and can be attended in person or virtually.
Avaya CEO Alan Maserak will kick off the keynote agenda on Monday morning.
Speaking ahead of the event, Maserak said: “We believe that the future of customer experience is converged, and we are excited to share our visionary outlook at Avaya ENGAGE
“I invite all of you to join us this year to learn how we are empowering our customers and partners to create the best possible experiences.”
High-profile speakers set to appear over the three-day event include:
José Andrés
An internationally recognized chef, humanitarian, and restaurateur, José Andrés is known for his groundbreaking cuisine and award-winning restaurants. At Avaya ENGAGE, he will emphasize the significance of fostering a culture of innovation and creativity, and how it can lead to personal and organizational success while shaping a better future for all.
Rana el Kaliouby, PhD:
An Egyptian-American scientist, entrepreneur, and AI thought leader. As the Deputy CEO at Smart Eye and an executive fellow at the Harvard Business School, she focuses on humanizing technology to ensure it enhances rather than diminishes our humanity. Her bestselling memoir, “Girl Decoded: A Scientist’s Quest to Reclaim Our Humanity by Bringing Emotional Intelligence to Technology,” shares her journey as an entrepreneur and Emotion AI pioneer.
Mark Pollock
Despite becoming blind in 1998, Mark Pollock didn’t let adversity hold him back. He became an adventure athlete and competed in ultra-endurance races, including being the first blind person to race to the South Pole. A fall from a second-story window left him paralyzed, but he continues to inspire others with his resilience and determination. Mark is the author of “Making It Happen” and the subject of acclaimed documentaries.
Katie Linendoll
As an Emmy Award-winning TV personality and consumer technology expert, Katie Linendoll is one of the leading women in the technology industry. Her expertise and passion for technology have earned her regular appearances on popular shows such as the TODAY Show and Rachael Ray. Katie will serve as this year’s Avaya ENGAGE emcee, bringing her enthusiasm and knowledge to the event.
Key Themes and Topics
Attendees will have the opportunity to explore strategies and solutions that can drive growth, improve customer experiences, and maintain a competitive edge in the digital landscape.
The role of artificial intelligence (AI) and automation in communication processes will also be a focal point at the event. Attendees will have the chance to learn about AI-powered solutions that streamline operations, enhance efficiency, and deliver personalised experiences to customers.
Enhancing customer experience will be a crucial topic covered at the event. Avaya Engage will present success stories highlighting exceptional customer interactions. Moreover, actionable strategies will be shared to help organisations leverage technology and create meaningful customer experiences.
For those unable to attend the event in person, Avaya ENGAGE 2023 general session keynotes will be live-streamed. Replays of the sessions will also be available on Avaya.com, allowing virtual attendees to catch up on any missed sessions at their convenience.
