Avaya is set to showcase its transformative AI capabilities at GITEX Global 2023, taking place from October 16 to 20, 2023, in Dubai, United Arab Emirates.
The event provides a platform for Avaya to demonstrate the practical applications of Artificial Intelligence (AI) in operational processes and its impact on enhancing both customer and employee experiences.
During the event, Avaya will present a range of use cases to illustrate how AI can significantly influence the customer journey. The focus is on allowing organisations to integrate AI-powered solutions into their existing operations seamlessly.
Nidal Abou-Ltaif, Global Head of Sales at Avaya, emphasised the role of AI in today’s business landscape.
He said: “AI is a central theme in today’s business landscape, revolutionising how organisations innovate in customer experiences.
“At GITEX, Avaya is dedicated to supporting our global customers as they integrate these innovations into their contact centres.”
At GITEX Global 2023, Avaya plans to demonstrate how organisations, whether in the public or private sector, can leverage advanced AI tools to empower their teams and provide customised customer journeys.
Demonstrations using real-world scenarios will showcase the seamless integration of new AI capabilities with existing investments, ultimately enhancing the overall customer experience.
Key Demonstrations
1. The Future of Experience, Powered by Generative AI
Avaya will illustrate how generative AI can significantly impact customer experience transformation, affecting agent experience, customer satisfaction, and operational efficiency.
2. Hybrid AI
Avaya’s Hybrid AI solutions will exemplify the integration of traditional chatbots and generative AI tools. The demonstrations will emphasize smooth transitions from bots to human agents and the structured application of generative AI within existing bot decision trees.
3. Next-generation Employee Experiences Powered by AI
Avaya’s demonstrations will go beyond traditional knowledge management, showcasing how AI tools can monitor and support agent wellness. Additionally, Avaya will showcase how AI assists contact center managers in creating customized workflows and generating advanced analytics swiftly, all contributing to an enhanced customer experience.
Avaya’s presence at GITEX Global 2023 underscores its commitment to fostering innovative AI solutions that significantly impact customer and employee experiences. The event provides a prime opportunity for Avaya to showcase its ecosystem, including global technology partners and customers, highlighting the collaborative effort in elevating employee and customer experiences through AI.
If you are planning to attend GITEX Global 2023, be sure to visit Avaya at its stand in Zabeel Hall, Dubai World Trade Centre, from October 16th to 20th, 2023.
During the event, Avaya will showcase its collaborative partnerships with key industry players such as Alcatel-Lucent Enterprise, Imperium Software Technologies, and Sestek, highlighting the depth and breadth of its ecosystem. Additionally, explore how AI is transforming the landscape of customer experience solutions.
