C.AI Adoption Bot (or CAI for short) is an AI-powered chatbot that helps to ease your Microsoft Teams learning curve. It was developed by an EU-based software development company, Contexxt, an artificial intelligence startup with a longstanding partnership with Microsoft. Contexxt offers a wide range of advisory services, bot solutions, analytics capabilities, and support services for companies undergoing digital transformation. Founded in 2018, Contexxt has won several major regional customers, including Microsoft.
CAI is the company’s Microsoft Teams adoption enabling chatbot that integrates with the Teams environment. It studies your behavioural patterns, digital maturity levels, and personal learning speed to provide timely guidance. At its core, CAI is powered by artificial intelligence and natural language processing, allowing it to understand “off-topic” or non-Team-related queries and discussions. Additionally, CAI features a gamified experience, where Teams users are rewarded with badges every time they learn a new skill.
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Importantly, CAI is GDPR compliant and hosts all data exclusively inside EU data centres.
Let us review the C.AI adoption bot for Teams in more detail.
Inside C.AI Adoption Bot for Teams
C.AI Adoption Bot is a paid Microsoft Teams app priced at € 1.50 per user/month. You can download the integration from Microsoft AppSource or install it directly from Contexxt’s product page. Here are the key features that it enables:
- The CAI adoption chatbot – The CAI adoption chatbot allows you to access the app’s key features through simple commands. After you have installed the app, the chatbot will introduce itself and provide you with links to the Contexxt.ai website for more information. The bot will also ask you the name you would like to be addressed and start getting you up to speed with common Teams functionalities.
- Conversational interface – The app enables Teams learning and adoption entirely through a conversational interface powered by natural language processing. You can ask the bot about various features through a conversational workflow – for instance, type “how to use raise hand?” to know about the feature. As part of the conversation, the bot will display a card containing the feature’s title, description, and a screenshot illustrating how it works.
- Further feature exploration – You can learn more about a specific feature by clicking on the embedded button in the card. Typically, every card describing a Teams feature will have three embedded buttons: to know more about the feature, to stop the interaction, and to tell the bot that you were looking for something else.
- Badges for completing Teams activities – This is one of the key capabilities enabled by C.AI Adoption Bot. It has a set of badges covering various Teams competencies and functionalities, including both hard and soft skills. For example, there are badges for attention to detail, teamwork, and work-life balance. You will also receive badges for working on document versioning, email construction, and reacting to Teams posts/messages. These badges can be accessed from the Badge Gallery tab on the C.AI Adoption Bot app.
- Maturity level tracking – Right next to Badge Gallery, you will find the Maturity Level tab where you can track how your competencies have moved from starter level to professional level and, finally, to champion level. This module also tells you exactly how you can progress across levels to encourage self-competition and self-motivation.
- Activity-based progress measurement – Importantly, Maturity Level is tracked based on specific Teams activities. This lets you know the areas in which you excel, topics with which you are moderately conversant, and where there is more work to be done. C.AI Adoption Bot segments Teams usage maturity based on your collaboration patterns, the frequency of @mentions, post-reactions (given and received), and adding subjects to posts, among other things.
Why the C.AI Adoption Bot App Makes a Difference
CAI is an excellent way for beginners to get used to the Microsoft Teams environment. It starts with the most basic features employees are likely to use every day and rewards active participation in Teams-based collaborative activities.
What We Think
Contexxt’s powerful AI capabilities make CAI valuable to your Microsoft 365 learning stack. Coupled with C.AI Adoption Analytics, you can further reinforce positive learning behaviour and get the most out of your Microsoft 365 investment. Note that the application is available in English, German, French and several other languages.
Download it here.
