Cultivating and preserving compliance has always been crucial to the success of any business. Companies need to ensure they can adhere to the guidelines and rules set by regulatory bodies in their industry and location to avoid major fines, and serious legal concerns. However, compliance does a lot more than just protect organizations from legal concerns.
Committing to a strong compliance strategy is how businesses prove their value to their customers, enhance the efficiency of operations, and even derive more value from their data. The Mida Compliance Recorder, certified for Microsoft Teams, promises business leaders a comprehensive toolkit for collecting, storing, and managing essential data.
Certified to standards, Mida Solutions created a compliant recording system that ensures companies can capture critical information from virtually every communication channel, for privacy, security, and even training purposes. Here’s everything businesses need to know about the solution.
What is the Mida Compliance Recorder?
Skilled Italian technology company, Mida Solutions, develops a range of powerful tools for the unified communication and contact centre landscapes. The Mida Compliance Recorder is one of the core tools offered by the company, offering businesses a powerful way to collect and secure data from every crucial conversation.
The solution appeals to enterprises, multinational companies, and service providers alike, with a combination of innovative technologies and crucial, business-focused features. Mida can help businesses migrate to the cloud and unlock the scalability of flexible technologies. Plus, the company offers support with data sovereignty requirements and unique compliance needs, addressing the requirements of virtually every highly regulated organisation.
The Mida Compliance Recorder can be deployed as a SaaS solution, cloud-based software, or on-premises technology, based on the needs of each company, promising high security and availability in every instance. Additionally, Mida offers a variety of recording methodologies, allowing both total and selective recording
For the Microsoft Teams environment, Mida Compliance Recorder achieved Microsoft official certification. Additionally, Mida can support SIPREC functionality to collect data from legacy communication tools, in addition to Microsoft Teams.The solution can record also WhatsApp, SMS conversations.
“Business communications are going multi-channel, that is why the product development for this solution has involved third-party communication platforms like WhatsApp, SMS, and collaboration technologies such as Teams –where our recorder gained Microsoft certification- and Zoom,” says Attilio Licciardello, General Manager at Mida Solutions.
Mida Compliance Recorder Review: Features
As mentioned above, Mida serves a range of companies with unique needs, offering numerous deployment models for their compliance recording system. The Mida SaaS solution requires no installation, with an easy setup for flexible companies. Additionally, Mida can offer cloud-based services delivered through a Partner cloud (multitenancy) or via a company’s cloud ecosystem.
For companies with specific compliance requirements, such as those in the financial sector, Mida also offers on-premises installation, with products deployed within the business environment. Mida’s compliance recorder offers access to:
- Multi-source recording, with all conversations accessible from a single playback station
- Audio, video and screen compliance recording
- Alcatel-certified and Cisco-certified solution
- SMS recording
- WhatsApp recording
- Custom file retention period
- Anti-tamper features
- Stereo recording
- SIP sniffing
- IP trade
- SIP recording
- Auditing tools
- Call matching
- High availability thanks to redundant architecture
- Compression and encryption for all data
- Immediate call scenario reconstruction
- Distributed recording archiving
- DMR and Tetra transportation technologies
- Google-like metadata and tag field search
- 3 levels of account privileges
What’s more, the Mida Solutions team is committed to constantly updating and enhancing their powerful compliance solution. The company is currently working on implementing new functionality for call transcription, sentiment analysis, video compliance recording via Zoom and chat compliance recording for both Teams and Zoom, among other features.
The Benefits of the Mida Compliance Recorder
Designed to adhere with the latest privacy and security regulations, the Mida Compliance Recorder is a highly reliable and powerful solution for business leaders. Available directly through the Microsoft marketplace, as well as in a range of deployment options, the Mida Compliance Recorder can adapt to the needs of virtually any business. Some of the core benefits of the solution include:
- Simple data management: Users can quickly find files and recording with Google-style metadata, as well as custom tags searching parameters. Users can add notes and tags to each recording, and file access sessions are logged for auditing purposes.
- Exceptional integrations: As well as offering a certified solution for Microsoft Teams, Mida also provides a range of other integration options, including connections with Microsoft Power BI, Excel, Dynamics, Salesforce, WhatsApp and more. There are even APIs available , and the solution is integrated with most of the Microsoft certified SBCs.
- Incredible security: Security is at the heart of the Mida Compliance recording ecosystem. Not only can companies leverage anti-tamper features, but they also have access to a range of access controls and account permission options, to ensure specific data can only be accessed by certain team members.
- Flexibility: With a solution available for Microsoft Teams, as well as numerous SaaS, cloud, and on-premises deployment options, Mida’s Compliance Recorder can adhere to the requirements of any business, no matter the architecture. Companies can even take a hybrid approach to cloud and legacy-based communications recording.
- Reliability: Alongside excellent security offered by encrypted and compressed files, Mida Solutions also delivers fantastic availability and reliability. The fault-tolerant system is built with redundancy measures at the core, so recordings are never lost.Mida Compliance Recorder Review: Availability and Pricing
With flexible data sovereignty options and solutions specially designed for the most highly regulated industries on the planet, Mida’s Compliance Recorder is available to everyone. Part of what sets the company apart from its competitors is the unique approach it takes to pricing.
The product isn’t charged based on the named users on an account, but instead on the amount of traffic managed within the ecosystem. What’s more, even when a customer exceeds the number of purchased traffic for the software, Mida Solutions will still record everything, so companies can ensure they don’t take any risks with their compliance standards.
According to Mida Solutions:
“Too often we saw that binding companies to named users may represent a limit for them when it comes to recording. The lowest common denominator of our actions is reliability: with a pay-per-traffic approach enterprises can make sure they are not risking losing conversations when the purchased limit is reached. The application continues recording conversations, which are available as soon as extra traffic is added to the enterprise account.” – Michele Bernardinello, Business Developer Manager at Mida Solutions.
The Mida Compliance Recorder: Verdict
For companies struggling to ensure and preserve compliance in today’s complex communication landscape, Mida Solutions offers a simple toolkit. The highly flexible Mida Compliance Recorder can adapt to the needs of any business, providing exceptional support with privacy and security regulations from around the globe.
The multi-source recording system ensures companies can store all their critical data in the same reliable, high-availability environment, without compromising on safety. Plus, accessing and managing data is simple, with tools designed to streamline the compliance journey.
For a truly secure and innovative approach to compliance, the Mida Compliance Recorder goes above and beyond the expectations of many modern brands.
