As workplaces continue to evolve and workflows grow more complex, businesses are starting to search for new ways to unify and align their technology stack. The demand for a single-pane-of-glass solution, capable of synchronising staff, enhancing collaboration, and streamlining communications is greater than ever. Fortunately, innovators like Mitel are on the case.
Part of a comprehensive suite of flexible tools built for UC, collaboration, and the contact center, Mitel MiVoice Business is an all-in-one tool kit for any communication strategy. The feature-rich Unified Communications platform combines intuitive tools for teamwork with contact center technologies, to provide businesses with a fully scalable, flexible workplace in the cloud.
Available on both a CapEx perpetual licensing model, and OpEx subscription basis, the MiVoice Business toolkit addresses the needs of companies large and small, as they look for new ways to enhance agility and cohesion in the modern workforce.
What is Mitel MiVoice Business? The Features
Produced by one of the market leaders in the communication industry, Mitel MiVoice Business is an end-to-end communication platform, providing companies with a unified, cloud-ready stack of software solutions. Suitable for implementation on any network, within any infrastructure, the technology delivers a powerful combination of voice, mobility, presence, conferencing, unified messaging, and collaboration tools, all in one convenient package.
Promising a single enterprise identity for both contact center and unified communication needs, MiVoice Business includes:
- Mobility: Embedded mobility solutions ensure teams can access softphones and communication applications wherever they are, on any device, without worrying about escalating business expenses.
- Unified communications: An all-in-one platform supports team members with a host of communication options, from video and audio conferencing, to messaging, and more, with a unified inbox for end-to-end visibility.
- Collaboration: Flexible collaboration tools and presence features bring teams together from every environment, empowering hybrid, and remote workforces to work seamlessly alongside their in-office colleagues, with file sharing, document management, and more.
- Contact center: The fully integrated contact center solution included with MiVoice Business supports companies in managing, routing, and handling calls and queries in an omnichannel environment. Companies can also leverage fully featured voicemail systems, auto-attendant capabilities, reporting tools, and music on-hold.
- Customization: Designed to suit the needs of any business environment, MiVoice Business supports a range of deployment options and setups. Companies can utilize flexible day and night modes, set up teleworker and hot-desking accounts, and manage everything with a comprehensive PC-based console.
- Applications: Mitel’s MiVoice Business also features a host of applications, including MiCollab and Team Meetings for global conferencing and communications, and back-end tools for reporting, analytics, call screening, and phone number controls.
Mitel MiVoice Business Review: The Benefits
Powered by the committed team at Mitel, the MiVoice Business platform is an infinitely flexible and scalable solution for combined unified communications and contact center management. Alongside a flexible deployment strategy, businesses can leverage a range of tools and resources from Mitel to help them customise and optimise their technology stack. There’s even a range of tutorials, courses, and videos available for onboarding on the Mitel website.
For users of Mitel MiVoice Business, the biggest benefits are likely to include:
- True flexibility: Designed to suit any size or type of company, MiVoice Business can adapt to the specific needs of each organization. Companies can choose between accessing the solution on a CapEx basis, or with a cloud-based subscription. Additionally, the solution works with any network or infrastructure, making it ideal for companies with on-premises, public or private cloud, and hybrid environments.
- Phenomenal voice: Mitel’s background in the voice landscape ensures the MiVoice Business experience doesn’t cut any corners with voice quality and performance. The UC and contact centers tools included in the platform both feature advanced call control, and mobility options. Plus, businesses can purchase a variety of IP desk phone options from Mitel to extend their technology stack with industry-leading hardware.
- Unified collaboration: Ideal for the age of remote and hybrid work, MiVoice Business is designed to bring teams together, with applications like MiCollab for feature-rich video and audio conferencing, chat, screen sharing, and file sharing capabilities. Plus, with the easy-to-use environment, all employees can make the most of their Mitel ecosystem without having to rely on extensive technical support.
- Hardware Options: With Mitel, companies can access both the hardware and software they need to run an effective communication system in one place. Mitel offers a range of accessories and phones to choose from. MiVoice Business can be deployed on-premises using a variety of purpose-built hardware platforms too, each offering specific phone network and user capacity solutions to meet business needs.
- Scalability: As a comprehensive communication platform, MiVoice Business is designed to scale with the needs of any business, from those exploring hybrid and remote work for the first time, to those investing in the power of combined UCaaS and CCaaS platforms. With advanced technical support from Mitel, upgrading and evolving the tech stack is simple.
As an added bonus, Mitel ensures business leaders can maintain complete control over their communication stacks. Teams can choose how they want to deploy their system, which updates and features they want to access, and even how to distribute and manage calls using the MiVoice Business Console. The full communication suite doesn’t just improve employee experiences, it paves the way for better management and administration experiences too.
Mitel MiVoice Business Review: The Verdict
Infinitely flexible and scalable, the Mitel MiVoice Business solution ensures businesses can unify their communication strategies, bringing UC, collaboration, and the contact center together in one place. With a powerful and easy-to-use backend environment, powered by MiVoice Business Console, and a host of applications to explore, companies can quickly boost team productivity, and align staff members in the office, the field, and working remotely.
Plus, Mitel ensures its UC solution can support businesses of any size, from any industry, with a range of payment models and deployment options to choose from. For companies looking to create a bespoke, feature-rich and innovative toolkit for communications, the Mitel MiVoice Business solution has a lot of value to offer.
