What has been your business/work highlight or achievement of 2024?

Assisting over 100 customers ‘reboot’ their customer service operations using the Snapshotz Assessment tool, on a personal note, being recognised as an Industry thought leader in APAC.

Who do you think has had the most positive impact on the UC space in 2024 and why? 

Singling out one would do the industry injustice, however, UC today as a conduit for impact needs to be saluted!

What was your biggest business surprise in 2024?

Traditional business face-to-face meetings gained significant momentum!

What was the most useful business book/podcast you’ve read/listened to in 2024?

Many but Sun Tzu reigns supreme.

What’s the biggest challenge you and your team will face in 2025?

Upskilling to meet business and customer needs in 2025.

What technology will have the greatest impact on your business in 2025 and why?

AI – work and workforce optimisation tools.