What has been your business/work highlight or achievement of 2024?

Co-founding GlobalTech.net AI consulting firm that helps clients assess their readiness for AI and create a strategic plan for implementation.

Who do you think has had the most positive impact on the UC space in 2024 and why? 

Blair Pleasant posts a lot of thoughtful content on developments in the UC space from an independent point of view.

What was your biggest business surprise in 2024?

While media coverage makes it seem like AI is in use everywhere, there are a lot of organizations struggling with how to get started and how to govern use of AI. Finding the right use cases and ROI can be a challenge.

What was the most useful business book/podcast you’ve read/listened to in 2024?

VUX World podcast.

What’s the biggest challenge you and your team will face in 2025?

Staying current with all of the changes.

What technology will have the greatest impact on your business in 2025 and why?

AI, because it has transformational potential but also run amok and cause a lot of damage if not handled properly.