What has been your business/work highlight or achievement of 2024?

Presented Future of Work trends in multiple events Interview by Forbes India Published by comprehensive report on Future of Work and Digital Workplace covering diverse areas such as DEX, digital workplace services, Unified Communication and Collaboration and Collaborative Work management Recognized as one of the top 5 analysts based out of APAC by IIAR two years in a row!

Who do you think has had the most positive impact on the UC space in 2024 and why? 

Eric Yuan and the entire Zoom team, the innovation initiatives at Zoom redefine and in a way guide other providers, how AI needs to be integrated within a solution portfolio and how well to integrate acquired firms solutions.

What was your biggest business surprise in 2024?

The biggest surprise is the sheer pace of adoption of AI within enterprises. I expected a sense of fear and hesitation but the scale of adoption and enterprise enthusiasm was really a surprise.

What was the most useful business book/podcast you’ve read/listened to in 2024?

AI Today podcast with Kathleen Walch and Ronald Schmelzer.

What’s the biggest challenge you and your team will face in 2025?

The biggest challenge would be to look beyond the hype, possibilities and excitement with AI tech development and analyze the actual and achievable business outcomes to provide actionable guidance to clients.

What technology will have the greatest impact on your business in 2025 and why?

BYOAI This will go faster than we expect and as AI permeates consumer world, it will have impact in enterprises as well.