What has been your business/work highlight of 2024 so far?

What’s the biggest business mistake you’ve made and what did you learn from it?

Provisioned the list of users for Lync 2010 Enterprise Voice (provided by the Project Manager) without cross-checking against already enabled users. Monday morning was fun when people in Leicester realised they now had Bristol telephone numbers… Always check the data (or use an automated provisioning tool)

What’s the most inspirational book you’ve ever read and why?

Hit Refresh by Satya Nadella.

What technology will have the greatest impact on your business this year and why?

Microsoft Teams Phone in collaboration with either Microsoft Copilot or Teams Premium… Call recap will be a game changer for any phone call.