What has been your business/work highlight or achievement of 2024?

Voice solutions delivered across the globe.

Who do you think has had the most positive impact on the UC space in 2024 and why? 

SCB Global, voice solutions delivered across the world.

What was your biggest business surprise in 2024?

The demand of UCaaS and CCaaS around the world.

What was the most useful business book/podcast you’ve read/listened to in 2024?

The Team Me Up.

What’s the biggest challenge you and your team will face in 2025?

For SCB Global there’s no biggest challenge, but one challenge will be to operate at the CPaaS space.

What technology will have the greatest impact on your business in 2025 and why?

CPaaS solution, as the UCaaS and CCaaS users are looking for an omnichannel solution with infinite possibilities.