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Unified Communications
Avaya CEO Alan Masarek To Retire With Chair Patrick Dennis Stepping Up
Maximising Contact Centre Performance Through Data
Latest on NICE in UCaaS, RingCentral’s Relationships, Microsoft’s Case, and OpenAI’s New Acquisition
Call Quality Assurance: Why Interaction Monitoring Improves Customer Satisfaction
Avaya’s C-Suite Shakeup Continues With New Chief People Officer
How Prioritizing Voice can Optimize your CX
Collaboration
How to Improve Agent Experience with MSFT Contact Center
5 Reasons to Choose a MS Teams Contact Center
AI’s Triple Evolution: Legacy, Generative, and the Future
Top Tips for Making “Zero Downtime” a Reality
The Benefits of an Informal Contact Center for Microsoft Teams
Voiceflex, AudioCodes Launch AI-Driven Conversational IVR for Microsoft Teams
How to Sell Cloud Services While Maintaining Customer Ownership
Theta Lake Unveils Swathe Of New Voice Compliance Innovations
Big UC News from Infocomm 2024, NICE, Kramer, Mitel and Deutsche Bank
The Latest Big News on Microsoft Copilot, 8×8 Focuses on CCaaS & RingCentral Megadeal
