Latest CCaaS News

Unified Communications & Collaboration

Inside the 8×8 Playbook: Sam Wilson’s Battle-Tested Strategy for CX Dominance

Unified Communications & Collaboration

Zendesk Expanding CCaaS Capabilities with Move to Acquire Local Measure

Unified Communications & Collaboration

Migrating from Zoom to Webex: Crucial Points to Consider

Unified Communications & Collaboration

Google Workspace Guide: What is Google Workspace and Is it Right for Your Business?

Unified Communications & Collaboration

Big UC News From Amazon, Zoom, Avaya, and RingCentral

Unified Communications & Collaboration

RingCentral Promotes Kira Makagon To President, COO, To Drive Innovation

Unified Communications & Collaboration

RingCentral Launches AI Receptionist to Transform Business Call Handling

Unified Communications & Collaboration

Cloud Work RingCX: RingCentral and BT Launch CCaaS Solution with AI and Omnichannel Support

Unified Communications & Collaboration

CallTower Partner with MSP Corsica Technologies to Integrate Its UC Solutions

Security, Compliance & Risk

Why Compliance is Key for Agentic AI Adoption – 8×8 Contact Centre VP Discusses

Unified Communications & Collaboration

Avaya Axes Support For Under 200 Seat Contact Centers

Unified Communications & Collaboration

Mercalis’s Migration: What Webex Brought a Life Sciences Contact Centre

Unified Communications & Collaboration

Big UC News From Avaya, Microsoft and monday.com

Event News

The Top Contact Center and UCaaS Events to Attend in 2025 (Q2 Edition)

Unified Communications & Collaboration

Miarec’s RingCentral Integration Brings New Auto QA Solutions to Contact Centre Users

Unified Communications & Collaboration

Avaya to Close Flagship Office in Middle East