Latest CCaaS News

Unified Communications & Collaboration

Microsoft Offers First-Ever Voluntary Buyout to Employees: Key Takeaways

Security, Compliance & Risk

Responsible AI for UC and CX: A Governance Model That Survives Multi-Platform Reality

Unified Communications & Collaboration

8×8 Takes Aim at Retail’s Frontline Workers Communications Gap With UK Launch

Unified Communications & Collaboration

Should Enterprises Standardize or Diversify Collaboration Platforms?

Productivity & Automation

Practical AI Use Cases to Transform Cloud UC and Microsoft 365 Operations

Unified Communications & Collaboration

Twilio Contact Center to Cure App Fatigue, Moving Inside Comms and the CRM

Security, Compliance & Risk

AI Risk in UC and Contact Centers: How to Reduce Sprawl and Stay Compliant Without Slowing Delivery

Unified Communications & Collaboration

Zoom Names Ex Microsoft Exec Russell Dicker as Chief Product Officer to Lead AI Charge

Productivity & Automation

The Intelligent Control Plane: Why Cloud UC and Microsoft 365 Operations Must Move From Automation to Autonomy

Security, Compliance & Risk

From Archive to Governance Platform: Rethinking Compliance in UC

Unified Communications & Collaboration

HP Reveals Poly Edge V Series Desk Phones to Elevate Frontline, Hybrid Work Environments

Unified Communications & Collaboration

The Great Migration Resource Drain: Is Your Team Ready for the 2026 Crunch?

Unified Communications & Collaboration

CallTower Elevates Mobility and Security With Microsoft Teams, Webex eSIM Access

Unified Communications & Collaboration

How AI Is Quietly Reshaping Unified Communications

Service Management & Connectivity

The Operational Trap: Why UC Migration is No Longer a DIY Job with Gamma

Security, Compliance & Risk

UniVoIP, BridgePointe Unveil Alliance to Democratize Microsoft Teams Calling