Latest CCaaS News

Unified Communications & Collaboration

Adding in-App Communications to Your Contact Centre Omnichannel Mix

Unified Communications & Collaboration

Contact Centers with PBX Systems Face Challenges in 2023

Unified Communications & Collaboration

‘Opportunities on Stand-Alone UCaaS Products Are Increasingly Rare’ – 8×8 Interim CEO

Unified Communications & Collaboration

Tech Redundancies Hit Talkdesk

Unified Communications & Collaboration

Address Evolving Customer Needs Through Cloud Contact Centres

Unified Communications & Collaboration

8×8 Voice for Microsoft Teams Review: Industry-Leading Calling and Contact Centre Capabilities are Now on Teams 

Unified Communications & Collaboration

Landis Contact Centre for Microsoft Teams Review

Unified Communications & Collaboration

Approved Contact Text App for Microsoft Teams: Start Two-way SMS Conversations from Teams 

Unified Communications & Collaboration

Cloud-Native, Intuitive, Secure: The 3CX Business Phone System

Unified Communications & Collaboration

UNIVERGE BLUE ENGAGE Review: Flexible CCaaS

Unified Communications & Collaboration

CPaaS: The Top Five Benefits of Business Messaging

Unified Communications & Collaboration

Choose Your Teams Partner Carefully – They Might Define Your Future

Unified Communications & Collaboration

Microsoft Migration: How to Embrace Teams Phone in a Multi-Vendor UC Estate

Unified Communications & Collaboration

net2phone President Makes 5 Predictions for 2023

Unified Communications & Collaboration

Zoom Announces General Availability of Its Virtual Agent

Unified Communications & Collaboration

Intent-based routing now available for Connecsy Agent