Latest CCaaS News

Unified Communications & Collaboration

Zoom Announces General Availability of Its Virtual Agent

Unified Communications & Collaboration

Intent-based routing now available for Connecsy Agent

Unified Communications & Collaboration

Updated Mida C3 brings new integrations and smoother UX

Unified Communications & Collaboration

Connecsy Cloud Bridges Messaging Platforms to Provide Customers Easy Access

Unified Communications & Collaboration

Tata Communications InstaCC Portfolio Review

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UC Predictions for 2023: Company Consolidation Plus Hybrid Work Focus

Unified Communications & Collaboration

Omnichannel Contact Centre: How to Reduce Costs While Improving the Customer Experience

Unified Communications & Collaboration

Salesforce CTI Increases Agent Success

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Why Choose a Microsoft Teams Certified UC Solution?

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‘Being Born in the Pandemic Helped us Solve Pain Points’ – Toku CEO

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Buzzeasy underlines its credibility with Microsoft contact centre certification

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Just How Easy is Your Telco Life When You Have to Call Customers Globally?

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Session Routing Engines (SRE) 101: Boost Your Customers’ Experience

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CallCabinet Review: Powerful Compliant Recording

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Persistence Pays Off for Pozitive Energy with UNIVERGE BLUE Deployment

Unified Communications & Collaboration

TOKU Gets Personal with CCaaS & CPaaS