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CCaaS
CentrePal Makes Microsoft Teams Contact Center Solution More Secure with ISO 27001 Certification
Unified Communications
What Are the Differences Between Zoom and RingCentral?
Big UC News From Zoom, 8×8 and Sky
RCS, Orchestrator, Engage, Journey IQ: Examining the Raft of 8×8 Releases
CallTower Capitalizes on Services Opportunity with Inoria
Sky to Close 3 Contact Centers, Cut 2,000 Jobs in Drive to Digital – Is Voice’s Future in Trouble?
Collaboration
Zoom, Outreach Partner To Elevate Customer Communications
Why UCaaS and CCaaS Convergence is the Next Big Win for Service Providers
Big UC Update
Big UC Update: CallTower
Are Customers Buying Into the Agentic AI Hype? Investors Seemingly Are
AudioCodes Voca CIC Now Supports Microsoft Teams Phone Extensibility
CPaaS
Advancing RCS: Sinch Expands Partnership with Verizon to Enable RBM
NICE’s Top 5 AI Features for Customer Interaction
AI’s New Direction in CCaaS? GoTo Release GoTo Connect AI Receptionist
Event News
End of an Era? Enterprise Connect 2026 to Move to Las Vegas
NICE Launches CXone Mpower Orchestrator: Automation on a Single AI Platform
