Latest CCaaS News

BIG UC Update

BIG UC Update: Mitel’s strategic focus on hybrid communications with CMO Eric Hanson

Unified Communications & Collaboration

Microsoft Teams as a Contact Center: Myth or Reality?

Unified Communications & Collaboration

Meta Says WhatsApp is Close to Third-Party Chat Integration in Europe: Key Takeaways

Unified Communications & Collaboration

BT, Pindrop Target the Deepfake Threat Threatening Contact Center Security

Unified Communications & Collaboration

Deskless Workers Power 80% of the Workforce: So Why Are They Under-Tooled?

Unified Communications & Collaboration

Driving Customer Success with Microsoft Teams Analytics

Unified Communications & Collaboration

RingCentral Launch RingWEM as Earnings Ride High on AI Sentiment

Unified Communications & Collaboration

Tata Communications, NiCE Partner to Elevate Contact Centre Operations

Unified Communications & Collaboration

RCS Business Messaging: The Organization Adoption Roadmap

Productivity & Automation

How Intermedia and LDI Are Redefining Unified Communications and Contact Center Integration for the AI Era

Productivity & Automation

Wavenet and 8×8 Form Partnership as Cloud Communications Market Matures

Unified Communications & Collaboration

Vonage Unveils AI-Powered Fraud Detection and Identity Insights for Salesforce Contact Centers

Unified Communications & Collaboration

In the Age of AI Chatbots, Why Are Companies Still Failing on Out-of-Hours Service?

Service Management & Connectivity

WhatsApp Compliance in the Contact Center: Building Trust Without Slowing CX

Unified Communications & Collaboration

Why CX is the Next Big Differentiator for MSPs With Akixi

Unified Communications & Collaboration

The Future of CX Is Integrated – Here’s How Channel Partners Are Leading the Way