Latest Customer Experience News

Unified Communications & Collaboration

Intermedia Upgrades Contact Center With AI Agent Superpowers to Boost CX

Security, Compliance & Risk

RingCental Partnership Gives Cox Business New Means to Target Gaming Sector

Unified Communications & Collaboration

CentrePal Makes Microsoft Teams Contact Center Solution More Secure with ISO 27001 Certification

Unified Communications & Collaboration

What Are the Differences Between Zoom and RingCentral?

Unified Communications & Collaboration

Big UC News From Zoom, 8×8 and Sky

Unified Communications & Collaboration

“We’re Seeing ROI—and Fast” – Zoom’s AI Lifeline to Public Sector

Unified Communications & Collaboration

How Does NICE’s Omnichannel Capabilities Compare to Genesys?

Unified Communications & Collaboration

RCS, Orchestrator, Engage, Journey IQ: Examining the Raft of 8×8 Releases

Unified Communications & Collaboration

CallTower Capitalizes on Services Opportunity with Inoria

Unified Communications & Collaboration

Sky to Close 3 Contact Centers, Cut 2,000 Jobs in Drive to Digital – Is Voice’s Future in Trouble?

Unified Communications & Collaboration

Teams Town Hall Meetings to Become More Fluid with Ultra-Low Latency Update

Security, Compliance & Risk

Intrado Launch NG Nexus to Prepare OSPs for Incoming Regulations

Unified Communications & Collaboration

Zoom, Outreach Partner To Elevate Customer Communications

Unified Communications & Collaboration

Zoom – Paving the Way for Agentic AI Adoption

Unified Communications & Collaboration

Why UCaaS and CCaaS Convergence is the Next Big Win for Service Providers

Unified Communications & Collaboration

AudioCodes Voca CIC Now Supports Microsoft Teams Phone Extensibility