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Unified Communications & Collaboration
Agents and Assistants: Webex Gets AI Boost for Contact Centres
Devices & Workspace Tech​
Big UC News From ISE 2025, CallTower, Five9, Google, and TeamViewer
Security, Compliance & Risk
NICE Survey Shows Why AI in Contact Centres Becoming a Necessity
Microsoft Enhances Teams Calendar Overview with Copilot and Places Integration
CallTower and Five9 Partner to Unify CCaaS and UCaaS Solutions for Customers
Big UC News From Microsoft, Intermedia and DeepSeek
Intermedia Unveils ‘Industry First’ Integrated UC, CX Solution For Microsoft Teams
Webex Expands Presence and Capabilities with New South Africa PoP
How Webex Helps Mersey Care NHS Manage the Growing Mental Health Crisis
The Law is Changing on Digital Accessibility Compliance: Are you Ready?
Salesforce CEO Continues AI Feud With Microsoft, Calls Copilot ‘Repackaged ChatGPT’
Higher Care Through Lower Wait Times: How RingCentral’s RingCX Transformed a UK Health Provider
Zoom, Alvaria Partner To Boost Contact Centre CX And Compliance
RingCentral Goes Down – Is It Time to Rethink Your Continuity Strategy?
CallCabinet’s Call Recording Solutions Get An AI-Uplift
MiaRec and Webex Partner to Bring AI Features to Contact Centre Calls
