Latest Customer Experience News

Event News

The Top Contact Center and UCaaS Events to Attend in 2025 (Q2 Edition)

Unified Communications & Collaboration

Should You Limit Your AI Copilot Use? Yes, According to Microsoft

Unified Communications & Collaboration

Miarec’s RingCentral Integration Brings New Auto QA Solutions to Contact Centre Users

Service Management & Connectivity

How Vonage’s Silent Authentication Helped a Fintech Eliminate OTPs

Unified Communications & Collaboration

Avaya to Close Flagship Office in Middle East

Unified Communications & Collaboration

Agents and Assistants: Webex Gets AI Boost for Contact Centres

Devices & Workspace Tech​

Big UC News From ISE 2025, CallTower, Five9, Google, and TeamViewer

Security, Compliance & Risk

NICE Survey Shows Why AI in Contact Centres Becoming a Necessity

Unified Communications & Collaboration

Microsoft Enhances Teams Calendar Overview with Copilot and Places Integration

Unified Communications & Collaboration

CallTower and Five9 Partner to Unify CCaaS and UCaaS Solutions for Customers

Unified Communications & Collaboration

Big UC News From Microsoft, Intermedia and DeepSeek

Unified Communications & Collaboration

Intermedia Unveils ‘Industry First’ Integrated UC, CX Solution For Microsoft Teams

Unified Communications & Collaboration

Webex Expands Presence and Capabilities with New South Africa PoP

Unified Communications & Collaboration

How Webex Helps Mersey Care NHS Manage the Growing Mental Health Crisis

Unified Communications & Collaboration

The Law is Changing on Digital Accessibility Compliance: Are you Ready?

Unified Communications & Collaboration

Salesforce CEO Continues AI Feud With Microsoft, Calls Copilot ‘Repackaged ChatGPT’