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Collaboration
Slack, Dovetail Bring AI-Driven Customer Insights Into Enterprise Conversations
The Complete Cisco Webex Guide: Features, Pricing and More
Unified Communications
Big UC News From Amazon, Zoom, Avaya, and RingCentral
Is RCS the Future of Messaging?
Event News
Cavell’s London Summit is Back with a CX Twist
CCaaS
Avaya Axes Support For Under 200 Seat Contact Centers
Big UC News From Avaya, Microsoft and monday.com
The Top Contact Center and UCaaS Events to Attend in 2025 (Q2 Edition)
Should You Limit Your AI Copilot Use? Yes, According to Microsoft
CPaaS
How Vonage’s Silent Authentication Helped a Fintech Eliminate OTPs
Avaya to Close Flagship Office in Middle East
Agents and Assistants: Webex Gets AI Boost for Contact Centres
Meeting Rooms and Devices
Big UC News From ISE 2025, CallTower, Five9, Google, and TeamViewer
NICE Survey Shows Why AI in Contact Centres Becoming a Necessity
Microsoft Enhances Teams Calendar Overview with Copilot and Places Integration
Big UC News From Microsoft, Intermedia and DeepSeek
