Latest IT Service Management (ITSM) News

Latest News

Illustration showing frustrated employees abandoning a UC meeting while highlighting the shift from SLAs to XLAs for unified communications to improve digital experience and reliability.

Service Management & Connectivity

SLAs Are Failing Collaboration Teams: Enter XLAs for Unified Communications

Illustration showing UC service assurance and AIOps with an AI monitoring system surrounded by dashboards, alerts, and analytics for unified communications reliability.

Security, Compliance & Risk

Service Assurance & AIOps: It’s Time to Fix the Monitoring Gap in UC

IT Leadership Interview: Why AI in Managed Services Needs a 'Client Zero' Strategy

Productivity & Automation

IT Leadership Interview: Why AI in Managed Services Needs a ‘Client Zero’ Strategy

Tata Communications Unveils AI ‘Digital Fabric’ to Fix the Enterprise Nervous System

Service Management & Connectivity

Tata Communications Unveils AI ‘Digital Fabric’ to Fix the Enterprise Nervous System

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