Vonage's Integration Bet: How Deep Does “CPaaS Everywhere” Actually Run?
Vonage is promising CPaaS everywhere for businesses in 2026, but how far do Vonage integrations actually run, and what does the ecosystem look like?
Rebekah Carter · 18 Jul 2026
Vonage, ServiceNow to Elevate CX and IT Management With New Voice AI Integration
The new Vonage ServiceNow integration embeds real-time voice and AI directly into enterprise workflows to eliminate manual data entry.
Kieran Devlin · 24 Mar 2026
Wildix Erases the Mobile Communications "Blind Spot": New eSIM Brings the Native Dialer in From the Cold
Wildix mobile communications get a major upgrade with the new eSIM, integrating native dialing into enterprise workflows.
Kieran Devlin · 2 Mar 2026
Meta to Launch WhatsApp Voice and Video Calling on the Web: Key Takeaways for IT and CX Leaders
WhatsApp calling is now available on the web, bringing secure video and screen sharing to the browser. We analyze the UC, CX and IT impact.
Kieran Devlin · 11 Feb 2026
8x8 Earnings: AI Surge Suggests Usage-Based Services Have Big Future
8x8 earnings for Q3 2026 reveal a 60% spike in usage-based revenue, including CPaaS APIS, and 200% growth in Voice AI
Kieran Devlin · 5 Feb 2026
Vonage, Salesforce Turbocharge CX for Agentforce Marketing with Two-Way Messaging
Vonage has launched Vonage Conversations for Agentforce Marketing, embedding WhatsApp, RCS and SMS into Salesforce.
Kieran Devlin · 19 Jan 2026
Tresic Unveils Intelligence Cloud to Turn Voice into Gold for UCaaS Channel Partners
Tresic launches a white-label AI platform helping channel partners UCaaS offers evolve from connectivity to great conversation intelligence.
Kieran Devlin · 15 Jan 2026
Checking in on the RCS Business Messaging Hype: Is it the Enterprise's New Currency?
New data reveals a 27% engagement uplift for RCS business messaging. We analyze why verified identity is the key to enterprise trust in a post-SMS world.
Kieran Devlin · 13 Jan 2026
8x8 Strengthens CPaaS, CX Portfolio in APAC With Maven Lab Acquisition
8x8 acquires Singapore's Maven Lab to conquer the APAC messaging market. We analyze the strategy and what it means for the market.
Kieran Devlin · 7 Jan 2026
UC Today's 12 Trends of Christmas: Expert Predictions for 2026
Discover the top 12 UC and Collaboration trends for 2026 from industry experts. AI agents, cybersecurity, and more shape the future of UC.
Kieran Devlin · 12 Dec 2025
The Employee Experience Trends Already Reshaping Retention and AI Strategy
Explore the top employee experience trends for 2026, backed by hard data on hybrid work, AI, wellbeing, security, and compliance.
Rebekah Carter · 5 Dec 2025
Stop Treating CPaaS as a CX Tool - It’s the Secret Weapon in UC
Discover how CPaaS UC can enhance communication strategies and integrate with modern messaging tools for better customer engagement.
Sean Nolan · 26 Nov 2025
Driving Customer Success with Microsoft Teams – UC Roundtable
Boost customer success with Microsoft Teams, AI, Copilot, and CRM integration insights from Solgari, NFON UK, and 8×8.
Christopher Carey · 21 Nov 2025
Meta Says WhatsApp is Close to Third-Party Chat Integration in Europe: Key Takeaways
Meta is launching WhatsApp third-party messaging interoperability across Europe to comply with the EU's Digital Markets Act.
Kieran Devlin · 17 Nov 2025
Why 2026 Will Be the Year of Intelligent Engagement for CPaaS
Rob Kurver discusses how CPaaS intelligent engagement is reshaping communications, practical AI use cases, and compliance guardrails.
Kieran Devlin · 14 Nov 2025
8x8 Earnings Grow Again: How the Company Managed to Break Out of Its Rut
8x8 has delivered its second consecutive quarter of year-over-year revenue growth, with Q2 fiscal 2026 results surpassing expectations and demonstrating…
Kristian McCann · 5 Nov 2025
How Employee Engagement CPaaS Solutions Reduce Burnout and Improve Workflows
Discover how employee engagement CPaaS solutions automate workflows, reduce burnout, and enhance productivity across contact centers, healthcare, and logistics.
Rebekah Carter · 24 Oct 2025
RCS Business Messaging: The Organization Adoption Roadmap
Discover how enterprises can plan, measure, and scale RCS business messaging with CPaaS for richer customer engagement and compliance-ready ROI.
Rebekah Carter · 24 Oct 2025
AI + Programmable Voice: 10 AI-Driven Programmable Voice API Use Cases
Businesses are rediscovering the power of voice, and probably not in the way you’d expect.
Rebekah Carter · 17 Oct 2025
WhatsApp Compliance in the Contact Center: Building Trust Without Slowing CX
WhatsApp compliance now shapes contact centre CX: published on UC Today, see how WhatsApp Business API, CPaaS, GDPR, HIPAA, PCI and FINRA matter.
Rebekah Carter · 17 Oct 2025
How CPaaS is driving workflow automation - UC Roundtable
The communications landscape is evolving at an unprecedented pace, driven by the rise of intelligent platforms that integrate AI, automation, and multichannel messaging.
Christopher Carey · 10 Oct 2025
CASA25: How VCons Will Transform Your Data, Compliance, and CX
Learn how the IETF-backed vCons standard turns conversations into portable, auditable data—boosting CPaaS compliance, governance, and CX analytics across channels.
Kieran Devlin · 26 Sept 2025
CASA25: How “Intelligent Engagement” Elevates Your Business's Communications
Despite more than a decade in the business lexicon, Communications Platform as a Service (CPaaS) still sits in a grey zone for many executives.
Kieran Devlin · 23 Sept 2025
Women in CX to Redefine the Future of Customer Experience at 2025 UnConference in Berlin & Miami
WiCX’s Berlin and Miami UnConference puts women at the centre of CX as AI and automation reshape service models. Published on UC Today.
Kieran Devlin · 11 Aug 2025
CASA25: Where the Future of CPaaS Takes Centre Stage in Amsterdam
In an era where programmable communications are wholly rewriting enterprise playbooks, CASA25 lands in Amsterdam at just the right moment.
Kieran Devlin · 29 Jul 2025
Public Sector Communications: Mission-Ready Messaging
Public sector alerts need secure, compliant scale. Published on UC Today, Syniverse explains mission-ready messaging across SMS, RCS and WhatsApp.
Rebekah Carter · 17 Jul 2025
The Benefits of White-Label UC for Regulated Industries
Why regulated firms need compliant UC: white-label CPaaS from Skyvera and Kandy adds encryption, audit trails, 2FA, SIP and hybrid cloud. Published on UC Today.
Rebekah Carter · 11 Jul 2025
The Unified Communications Market Boom: Stats, Trends, and Leading Vendors
The UC market is booming as Microsoft, Zoom, Google and Cisco add AI to UCaaS, hybrid cloud and telephony.
Rebekah Carter · 10 Jul 2025
The Top CPaaS Providers for Next-Gen Communications Flexibility
Compare top CPaaS providers as enterprise buyers weigh SMS, voice, video and APIs from AWS, Twilio, Vonage and Infobip.
Rebekah Carter · 26 Jun 2025
What is CPaaS? Communication Platforms as a Service
What is CPaaS, and why has its value for enterprises skyrocketed over the years?
Rebekah Carter · 16 Jun 2025
Snagging the Next Unicorn? Vonage Gives Startups Easy Access to Its Communication APIs
Vonage’s redesigned Startup Program gives startups early access to communications and network APIs, helping buyers build faster with Voice, Video and RCS.
Kristian McCann · 14 May 2025
The Future Is Multimodal: How AI Is Redefining Business Conversations
Multimodal AI is lowering costs and improving voice, text and visual support. Published on UC Today, Telnyx CEO David Casem explains why.
Susie Harrison · 6 May 2025
Stemming the Scamdemic: How VoIP Providers Can Ensure Their Customers' Calls Cut Through
Scam calls are eroding trust in voice. VoIP providers can fight spoofing with KYC, trusted calling and caller ID authentication.
Kristian McCann · 25 Apr 2025
Big UC Update: Yeastar
Yeastar’s cloud PBX shift shows why channel-focused UC buyers should care: new Yeastar-hosted and self-hosted options, CRM and ERP integrations, and AI roadmap.
Kristian McCann · 9 Apr 2025
Advancing RCS: Sinch Expands Partnership with Verizon to Enable RBM
Sinch has expanded its partnership with Verizon to provide and enable RCS for Business Messaging (RBM) to Verizon subscribers.
Kristian McCann · 20 Mar 2025
Salesforce To Empower Employee Experience with AgentExchange Agentic AI
Salesforce’s AgentExchange brings Agentforce AI, Workday, DocuSign and Box partners to streamline employee experience and workflows.
Kieran Devlin · 6 Mar 2025
Vonage and SAP Expand Partnership to Deliver Agentic AI Through APIs
Why it matters: Vonage and SAP are expanding agentic AI via APIs, SAP BTP and Business AI, with Accenture POCs to improve workflows and CX. Published on UC Toda
Kristian McCann · 4 Mar 2025
How Vonage's Silent Authentication Helped a Fintech Eliminate OTPs
Silent Authentication from Vonage helped Lydia Solutions cut OTPs, improve conversion and security, and lower TCO. Published on UC Today.
Kristian McCann · 13 Feb 2025
Proximus Global: BICS, Telesign, Route Mobile Merge into CPaaS Giant
Why it matters: Proximus Global unites BICS, Telesign and Route Mobile into a CPaaS, digital identity and IoT platform with wider reach. Published on UC Today.
Kristian McCann · 9 Jan 2025
Tata Communications Unveils Kaleyra AI For Enhanced Customer Comms
Why it matters: Tata Communications’ Kaleyra AI brings Gen AI, WhatsApp templates, conversational reporting and no-code builders to customer comms. Published on
Kieran Devlin · 12 Dec 2024
Alight Worklife Launches On Microsoft Teams To Boost Employee Experience
Alight Worklife launches on Microsoft Teams with Avanade, bringing benefits, well-being, AI and IVA support to employees.
James Stephen · 20 Nov 2024
CPaaS: Why Affordability and Support are Potent Market Differentiators
Why affordability and support matter in CPaaS: Voxology cuts prices 30% while boosting customer service, onboarding and platform reliability. Published on UC To
Simon Wright · 19 Nov 2024
Asana To Enhance Work Management With New AI Studio Workflow Builder
Asana AI Studio could cut busywork by letting teams build no-code AI workflows across project intake, planning, execution and reporting. Published on UC Today.
James Stephen · 22 Oct 2024
ServiceNow, Zoom Combine GenAI Tech To Boost Work Efficiencies
ServiceNow and Zoom’s NowAssist and AI Companion integration could cut admin time and boost workflow automation. Published on UC Today, it links meetings to act
James Stephen · 10 Oct 2024
How AI-Powered Voice can Transform CPaaS
It’s no secret that CPaaS is experiencing huge growth – with Persistence Market Research particularly forecasting huge success in emerging markets and…
Susie Harrison · 8 Oct 2024
Google Workspace Users Gain Access to Gemini
Google Workspace users can now access Gemini, with security advisor updates and new certifications. Published on UC Today, it matters for AI and compliance.
James Stephen · 27 Sept 2024
CPaaS: The Seamless Smarts of the All-in-One-Place Platform
Why workplace buyers should care: NFON’s Cloudya unifies cloud PBX, UC, Microsoft Teams, CRM and SIP Trunk in one platform. Published on UC Today.
Simon Wright · 6 Aug 2024
Microsoft Teams Voice: How Seamless Integration Dials-Up MSP Opportunity
What’s not to like about Microsoft Teams? In today’s work-from-anywhere world, the giant cloud-powered platform has become the go-to solution for…
Simon Wright · 24 Jul 2024
Focus on Value Drivers for UC Success
NUWAVE’s iPILOT CPaaS shows why UC buyers should prioritise value drivers over price, from automation to security.
Susie Harrison · 3 Jun 2024
Yeastar Cloud PBX Review: Converged Communications
Yeastar Cloud PBX unifies UC and contact centre tools in one cloud platform, helping buyers simplify migration. Published on UC Today.
Rebekah Carter · 28 May 2024
Bicom Systems is Launching Its New Omnichannel Solution
Why contact centres should go omnichannel now: Bicom Systems adds WhatsApp, Facebook Messenger, email, live chat and SMS. Published on UC Today.
Linoy Doron · 28 May 2024
How to Send WhatsApp and iMessage Messages from within Microsoft Teams
Learn why Teams buyers need compliant WhatsApp and iMessage messaging, with LeapXpert, Microsoft Purview and Azure support.
Rebekah Carter · 23 May 2024
Microsoft Copilot Gets the New GPT-4o Upgrade
Microsoft Copilot gets GPT-4o on Copilot+ PCs, giving Windows 11 buyers voice, video and text AI, plus more natural on-screen context.
James Stephen · 21 May 2024
Intermedia Contact Center Receives Microsoft Teams Certification
Intermedia Cloud Communications has announced that its Intermedia Contact Center has been certified for Microsoft Teams.
James Stephen · 14 May 2024
Avaya’s Edify Acquisition Scoops UC, CX, and AI Tech
Avaya has announced the acquisition of Edify, which will feed UC, CX and AI technologies into its Avaya Experience Platform (AXP).
James Stephen · 9 May 2024
Google ‘Supercharges’ Threat Intelligence with Gemini
Google Threat Intelligence now uses Gemini and Mandiant to speed malware analysis and OSINT, helping security teams act on threats faster. Published on UC Today
James Stephen · 7 May 2024
Enterprises Look to Close Social Media Communication Compliance Gap
Social media compliance gaps are exposing enterprises to recordkeeping and market-risk issues; Published on UC Today, Global Relay covers X, LinkedIn and SEC ru
George Malim · 2 May 2024
Self-Hosted PBX: How Cloud-Powered Simplicity Can Drive MSP Success
Yeastar’s self-hosted P-Series PBX gives MSPs cloud simplicity, Teams, MS 365 and AWS-backed uptime to grow.
Simon Wright · 29 Apr 2024
Public Sector Focus: How Digital Workplace Enablement is Powering Smarter Citizen Engagement
Public sector modernisation cuts PBX costs and improves citizen engagement with AudioCodes, Microsoft Teams, Zoom, Cisco Webex and AI contact centre. Published
Simon Wright · 29 Apr 2024