In this UC Today interview, Christopher Carey speaks with Don McElligott, VP of Compliance Supervision at Global Relay, about how organisations are rethinking supervision in a multi‑channel, AI‑enabled world.
The discussion explores why legacy keyword‑based approaches are struggling, how understanding context and intent changes risk detection, and why archives are evolving from passive storage into active governance platforms. Don also shares practical insight into review fatigue, platform‑based compliance, and what UC and compliance leaders should prioritise over the next 12 months.
Topics covered include:
- Managing communications risk across modern UC environments
- Moving beyond false positives to catch real risk
- The role of AI in compliance and supervision
- Archive‑to‑platform thinking and governance
- Reducing review fatigue and improving oversight
