In this edition of the UC Big News Show, host Kieran Devlin sits down with a heavyweight panel of analysts – Craig Durr, Blair Pleasant, and Zeus Kerravala – to dissect the latest earnings from Microsoft, Zoom, and Cisco, explore the true impact of AI on unified communications, and preview a packed autumn events calendar. From an MIT study casting doubt on GenAI pilots to RingCentral doubling down on its NICE partnership, this conversation cuts through the hype and asks what really matters for IT and business leaders. The UC landscape is moving fast – earnings, AI breakthroughs, and strategic partnerships are reshaping how vendors and enterprises alike think about the future of work. In this lively and insightful panel, our experts break down the stories that matter most.
Key discussion points:
Earnings and AI: Microsoft, Zoom, and Cisco post strong results, but is AI really reshaping UC- or just inflating the balance sheet? MIT study on GenAI pilots: Why 95% of projects fail, and how specialized vendors and proper adoption strategies can flip the odds.
RingCentral + NICE partnership: What this renewed alliance means for UCaaS/CCaaS customers, partners, and the AI-powered contact center.
Autumn event season: Zoomtopia, WebexOne, and Microsoft Ignite – what to expect, and which vendors could make the biggest splash.
Watch the full episode to hear where the panel sees real innovation versus empty hype.
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