In this insightful UC Today interview, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to discuss how proactive monitoring is revolutionizing the Microsoft Teams Phone experience.
As organizations increasingly adopt Teams Phone, ensuring high-quality, uninterrupted service is critical. Randah explains how Martello’s solutions help IT teams and service providers anticipate and resolve issues before they impact users, improving reliability and overall collaboration.
As businesses transition to Microsoft Teams Phone, network reliability and user experience become mission-critical. In this conversation, Martello’s Randah McKinnie breaks down how proactive monitoring enables IT teams and service providers to stay ahead of potential disruptions.
- The IT Challenge: Why IT teams struggle with real-time troubleshooting and the impact on VIP users.
- The Shift to Teams Phone: The rise of Teams Phone in 2025 and why businesses are moving away from legacy phone systems.
- Proactive Monitoring Defined: How Martello’s solutions simulate real user interactions to detect and resolve network issues before they occur.
- Vantage DX for Teams Phone: How Martello became the first in the industry to bring proactive monitoring to Teams Phone and what it means for enterprises and service providers.
Want to optimize your Teams Phone experience? Explore Martello’s Vantage DX solution today! Learn more about Martello’s proactive monitoring: https://martellotech.com/
