In this must-watch UC Today interview, David Dungay sits down with Mark Herbert, Chief Partner Evangelist at Dstny, to discuss a game-changing opportunity for IT resellers and MSPs—the seamless integration of voice services into Microsoft Teams and other UC platforms. As AI-driven collaboration and productivity tools surge, customers are looking for a single, integrated solution—and IT resellers have a prime opportunity to take control of voice, UCaaS, and cloud communication.
Mark shares insider knowledge on how partners can expand their services, build trust with customers, and stay ahead of the competition in a rapidly evolving market. If you’re in the channel, this is the conversation you can’t afford to miss.
The voice services landscape has shifted—no more “dark arts” or complex telecom setups. IT resellers and MSPs now have a massive opportunity to bring voice into their service stack, increase revenue, and become the ultimate trusted advisor. In this engaging interview, Dstny’s Mark Herbert breaks down the biggest challenges and opportunities in today’s voice market and how integrating Teams Voice can give resellers the edge.
Key Takeaways:
✅ Why IT Resellers Must Act Now – The AI & UC revolution is creating demand for Teams-integrated voice solutions.
✅ The Trusted Advisor Advantage – Expanding into voice strengthens customer relationships and boosts retention.
✅ Avoiding Common Mistakes – Key pitfalls resellers make when entering voice—and how to navigate them successfully.
✅ Dstny’s Role in Your Success – How Call to Teams, Operator Connect, and UCaaS integrations make launching voice services simple.
