Kieran Devlin sits down with Bill Dellara, Chief Product Officer at VOSS, to unpack one of the biggest shifts happening in enterprise communications: the convergence of unified communications (UC) and contact center (CC).
As organizations chase better experiences, lower costs, and smarter operations, we reveal how aligning UC and CC can unlock powerful outcomes for both customers and employees.
With decades of experience at the heart of UC transformation, Bill Dellara shares practical insights into why the UC+CC revolution is no longer optional—and how VOSS is uniquely positioned to lead the charge. From overcoming the fear of change to deploying AI-powered experiences, this session is rich in strategy and real-world takeaways.
Key takeaways from our conversation include:
- Why siloed UC and CC systems are holding businesses back—and what a unified environment looks like
- How customer and employee expectations are redefining communications strategies
- The role of Agentic AI, automation, and cloud maturity in transforming CX and EX
- How VOSS tools like Discover, Migrate, Automate, and Insights help organizations modernize without the chaos
Next steps:
Ready to take the first step toward UC and CC convergence?
Start by auditing your current estate and defining your ideal experience outcomes.
Explore VOSS’s platform to discover how to build a roadmap from fragmented to future-ready.
