For years, AI remained the material of science fiction. Today, it has morphed into something more akin to a semi-aware phenomenon that makes the latest operating system look downright quaint.
And while the recent proliferation of AI has entranced us with its limitless potential, organizations are left confused about where to apply AI for maximum ROI.
In this article, we trace the recent path of AI, its hopes for the future, and the providers who are paving the way.
Hello ChatGPT
On November 22, 2022, OpenAI announced the arrival of ChatGPT-4, and the world changed forever.
Already, it has demonstrated an incredible ability to impact business operations and growth.
Just like other transformative technologies in the past, AI has the potential to reinvent and reconstitute how human’s work and live.
That’s why innovators across the communication space are exploring new ways to incorporate AI into their tools. For instance, Intermedia Cloud Communications, a leading provider of communications, collaboration, and business productivity solutions to partners and the customers they serve, has been busy creating its own set of intuitive AI tools.
These solutions aim to enhance user productivity and efficiency, as well as upskilling contact center agents. Intermedia’s SPARK AI technology is transforming how businesses connect, perform, and deliver customer care, with the power of next-level artificial intelligence.
Intermedia’s Journey into the AI Revolution
While other companies in the past have struggled to follow the new path created by AI, fearing its complexity and potential, Intermedia has built its portfolio with a pioneering mindset.
From its early days, the company has focused on consistent transformation and innovation, leveraging the latest technological developments to solve business problems, and help companies achieve their goals.
As powerful solutions like Natural Language Processing and machine learning permeated the market, Intermedia quickly began building its AI technology portfolio. The advent of generative AI simply gave the company a new opportunity to take it’s solutions to the next level.
Now, Intermedia clients can access everything from intuitive AI-enabled meetings, call and voicemail transcription, to AI-driven automated workflows within its AI portfolio.
Intermedia also harnesses the power of AI to assist companies in improving business performance, service quality, and employee outcomes. Tools like the AI Evaluator can automatically flag and assign calls for review based on key phrases. Intermedia’s AI Call Summary and AI Sentiment Analysis features make it easy to rapidly draw insights from customer interactions and highlight crucial details and takeaways.
Intermedia even created an AI-driven transcription redaction tool, designed to help businesses better safeguard their customers’ information while remaining compliant with industry regulations by automatically removing sensitive data from call transcriptions.
Embracing a New World of AI
Intermedia’s continued investments in the AI landscape demonstrate just how valuable intelligent technology can be to the modern workforce. The company has shown, first-hand, that although the arrival of new innovations in the business world can be daunting, they can also open the door to incredible opportunities for transformation.
To learn more about Intermedia SPARK AI and the solutions it powers, please visit Intermedia.
