Avaya, experts in the world of unified communication and endpoint technology, offer a sensational productivity and efficiency platform for the modern enterprise, in the form of “Avaya Aura.” Described as a “breakthrough” platform based on session-based architecture, Avaya Aura helps to reduce infrastructure costs, simplify complex communication strategies and maintain business connections through presence, messaging video, and voice features.
Avaya Aura Messaging offers a straightforward interface for employees who want to access all of their communication tools in the same place, no matter which device they choose. Here, we’ll be exploring Avaya Aura Messaging, and how it benefits Avaya’s Unified Communications portfolio.
Features & Benefits
Avaya Aura Messaging offers simple and effective anytime-access to communication within your business. With Aura, you can get the right calls to the right employees as quickly as possible, enable stronger customer service with tools for stronger decision making, and more. Benefits include:
- Enhanced customer service with tools for stronger problem resolutions.
- Boosted productivity with alerts to keep employees on top of important messages
- Flexible deployment options for message storage
- Reduced communication costs through the consolidation of multiple systems
- Multiple levels of resiliency through a consistently up-to-date system
Critical features of Avaya Aura Messaging include:
- Unified messaging: Thoroughly integrate voice messages and listen to or read messages from desk phones, mobile, and email
- Speech auto attendant: Let callers say a name to connect with someone, rather than dialing.
- “Reach Me”: Call forwarding for up to 3 numbers with user-controlled settings
- “Notify Me”: Text and email notifications
- Avaya One-X Speech: Empower users to efficiently manage voice messages, calendar, and email
- Internet Message Access protocol: Access messages from various email clients
- Self-administration: Manage user options through a simple web portal
- Speech-to-Text: Convert voicemail to text with instant delivery to your preferred device.
- Microsoft outlook toolbar
- Telephone User Interface
- Enhanced greetings (up to 9 per user)
- Inbound and outbound fax
- Mainstream and basic licensing
Tech Specifications
- Linux Application Server
- Linux-based Avaya Message Store
- 300 ports
- 20,000 users
- Hardware options: Dell PowerEdge R610 Server, HP ProLiant DL360 G7, S8800 Server, S8730 Server
- Application server integration with an existing telephony system
- Local caching for record names, directory data and greetings
- Telephone UI for users and callers
- Voice messages in the Avaya Message Store
- Directory data in an LDAP directory
- Front-end/Back-end single site configuration
- Distributed multisite configuration
- Centralised multisite setup
- WAN cluster configuration
- Encoding: G.711 Audio, GSM 6.10 Audio, T.38 Fax
SIP Telephony Integration with:
- Avaya Aura Session Manager
- Avaya Aura Communication Manager
- Avaya Communication Server 1000
- AudioCodes Gateway
Languages
- Arabic
- Brazilian Portuguese
- Canadian French with French GUI
- Castilian Spanish
- Chinese (Simplified)
- Dutch
- English (U.K.) with a U.S. English GUI
- English (U.S.)
- French
- German
- Italian
- Japanese
- Korean
- Latin American Spanish
- Polish
- Russian
Target Market & Regional Availability
The flexible and cloud-based nature of Avaya Aura makes it perfect for a host of environments, including centralised and decentralised systems. The Aura Messaging service can be deployed on dedicated servers or through virtualised services and can scale dynamically over time. Avaya offers support for up to 300 ports, and 20,000 users, making it ideal for small, mid-sized and large enterprise customers.
Avaya Aura messaging is available through virtually all regions. Find the complete list of countries here.
How to Buy
Licenses for Avaya Aura Messaging are either available as part of the Avaya Aura Mobility Suite, or as an a la carte option. The pricing options differ as Avaya works with customers to choose the perfect implementation for their needs. You’ll need to contact the team for your own custom price.
FAQ and Useful Insights
Avaya Aura is a highly flexible and reliable service, built with local survivability and geo-redundancy capabilities to serve both centralised and large distributed configurations. Two server models are available, including a “standard” messaging service which acts as a single server with a combined storage and application role. The alternative is a “high storage capacity” server with support with a more significant number of mailboxes.
Q: How Resilient is Avaya Aura Messaging?
A: The Avaya Aura Messaging architecture features a high selection of disaster recovery and high-availability options, including N+1 configuration for application servers and locally-survivable application servers with locally cached greetings and messages.
Q: Are there localised options available?
A: Avaya Aura messaging supports multiple languages in key markets around the world.
Q: What are my options for integration?
A: Avaya Aura Messaging offers telephony integration through SIP technology and has Aura Session Manager, Aura Communication Manager, and Communication Server support (1000, and 2,100) too.
Have you tried Avaya Aura Messaging yet? Let us know your thoughts in the comments below!
