Avaya, one of the world’s leading providers of communications, is celebrating it’s 20th anniversary, looking back on 2 decades of incredible innovation. The Avaya brand originally emerged when the team spun off from Lucent Technologies as an independent Enterprise Comms company in September 2000.
It’s incredible to think that the business has now been running for 20 years, moving through endless transformations in the marketplace, from the arrival of social media, to the evolution of the smartphone. The company recently released a timeline of some of it’s biggest achievements over the years to pay homage to the amazing growth of the Avaya name.
It’s Been an Incredible 2 Decades
Avaya is a company that we frequently discuss here at UC Today. The company’s commitment to constant innovation and growth has earned incredible respect from a massive userbase over the years. Here are just some of the biggest points in Avaya’s history:
- 2000: Avaya becomes an independent company
- 2001: The brand purchases Quintus and VPNet
- 2002: Avaya earns World Cup 2002 deal for the FIFA World Cup in Japan and Korea
- 2003: The team announces it’s 10,000th IP Office customers, and launches the small edition
- 2004: Avaya launches Video telephony for desktop, and acquires Tenovis
- 2005: The brand acquires Nimcat Networks and introduces new IP-based self-service tools
- 2006: Avaya becomes the official converged comms provider for the Germany World Cup
- 2007: The company goes private with an $8.2 billion deal
- 2008: Avaya introduces patents for speech compression and location ID, as well as launching 2 new portfolios of customer service options for Healthcare and Finance. Avaya also adds new speech to text capabilities, and introduces next-gen 911 support
- 2009: Avaya introduces Aura, and UC Lite application. The company wins a JD Power award for outstanding customer service experience
- 2010: The Flare desktop video device arrives. Avaya launches the Aura Contact Centre, and provides comms solutions for the Vancouver Olympics
- 2011: Avaya IP Office launches, along with ethernet switches for the Campus Edge. Avaya also acquires Sipera, Aurix, and Konftel
- 2012: New virtualised UC applications announced. Avaya acquires Radvision and wins award for Excellence in Certified Tech Support and Service
- 2014: Avaya adds in-house WFO, and provides the comms infrastructure for the Sochi Olympics
- 2015: Avaya acquires Esna
- 2016: The Zang CPaaS platform emerges
- 2017: Avaya relists on the NYSE and launches A.I. Connect. A new strategic partnership begins with Afiniti, and Avaya purchases Spoken.
- 2019: The RingCentral partnership begins
- 2020: Avaya introduces Avaya Cloud Office for UCaaS, Avaya OneCloud for UCaaS, CPaaS, and CCaaS, and Avaya Spaces for collaboration
Congratulations Avaya
Avaya chose its name to convey the flow of open and free communication. Originally, it sold Definity phone systems and offered support for the innovations of Bell Labs and the company’s original AT&T background. Avaya has come a long way since then. Now, the company supports over 11.7 billion communication experiences every day.
Avaya has more than 100 million UC lines worldwide, and 5 million contact centre users too. The company doesn’t have any plans to slow down, though. Avaya’s team is 100% invested in building an ever-more impressive company, with new innovations that embrace everything from collaboration in the cloud, to AI, mobility, cybersecurity, and so much more.
Going forward, Avaya hopes to remain uniquely positioned to serve the needs of companies worldwide with an ever-evolving communication , collaboration, and CX environment.
🍾🍰 HAPPY BIRTHDAY Avaya, from the team at UC Today! 🍰🍾
