‘Being Born in the Pandemic Helped us Solve Pain Points’ – Toku CEO

Being born during the pandemic has helped Toku address some of the biggest pain points associated with hybrid working, according to CEO Thomas Laboulle.

• Laboulle was speaking to UC Today ahead of UC Summit 2023, which takes place between Monday, January 23, running until Friday, January 27 – click here to register now

Laboulle opens up on some of the secrets of Toku’s product line, saying that the restriction of hybrid work didn’t just affect those in the office, leading to set-up issues.

“Our product was born during the pandemic, which means that from an architecture point of view, we had to solve a number of pain points that were not there previously, especially related to the hybrid work,” he explained.

“Something that affected not only office workers, but also contact centre agents, and that suddenly meant they couldn’t go to the same open space in their BPO (business process outsourcing) or within the brand itself, so a new of approach was needed to change a lot of things in terms of architecture.”

In the ten-minute short-form UC Big Update video, Laboulle exclusively answers questions on Toku’s product roadmap, giving insights into the features and benefits it will bring to its customers over the coming 12 months.

Laboulle also explains in more detail Toku’s omnichannel cloud-based contact centre solution.

“We kept a very bespoke approach combining modularity with a hybrid deployment for our target customers. We help large enterprises that typically have a high level of operational complexity and also deploy across different markets. In Asia now especially, the regulations are not always the same, and where obviously everyone wants to be in the cloud.”

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