CallTower and Phonism have partnered to offer an advanced device management solution for non-Cisco devices.
CallTower, in collaboration with Phonism’s Multi-Vendor Device Management solution, aims to revolutionise how businesses handle their devices. This solution intends to simplify complex processes, enhance security, and reduce operational costs as businesses transition from legacy phones to cloud-based telephony.
“We are thrilled to introduce Phonism’s multi-vendor/3rd-party device management solution to retain your customer’s current devices,” said CallTower CRO William Rubio.
This innovative solution significantly enhances our Webex Calling offering, providing our partners and customers with a streamlined, secure, and cost-effective way to manage their diverse list of devices such as Avaya, Mitel, Yealink, Poly, Grandstream and other devices on the Webex platform while making the move to the cloud.”
“This addition underscores our commitment to delivering best-in-class communication solutions that drive productivity and growth for businesses of all sizes,” Rubio added.
CallTower says this partnership with Phonism introduces a best-in-class device management solution to the market. This product is specifically tailored for non-Cisco devices, which CallTower stresses addresses the distinct challenges faced by businesses operating in multi-vendor environments.
More Specifics On The Partnership Features And Benefits
One of the new solution’s standout features is its ability to increase device options. The product supports an array of device types and firmware versions, with CallTower saying it provides five times more options compared to traditional systems. It also ensures full compatibility with an organisation’s current devices, allowing it to use the hardware it trusts on the UCaaS platform that best suits its business needs.
Another benefit CallTower highlights is the capability for fast migrations from any platform. With Phonism’s migration capabilities, businesses can quickly transition from any platform, ensuring minimal downtime and disruption. The solution seeks to streamline operations by automating device deployments and configuration changes, reducing the need for manual oversight and speeding up service delivery.
The solution also significantly reduces onboarding time and costs. By automating the setup process and eliminating manual interventions, CallTower suggests businesses can experience onboarding times up to 100 times faster. CallTower stated that this automation cuts labour costs by up to 95 percent and enables the provisioning of devices in seconds, freeing teams to focus on strategic initiatives rather than tedious manual tasks.
Finally, the solution provides robust protection against security threats and ensures compliance. Advanced security measures safeguard the network by preventing unauthorised access and mitigating risks associated with device management. The auto-apply template system aims to ensure that devices adhere to industry standards and company policies by applying settings consistently across the deployment.
“Our partnership with CallTower is strategically significant, leveraging their extensive global reach and expertise in the UCaaS market,” commented Greg DiFraia, CEO at Phonism. “By combining Phonism’s advanced automation platform with CallTower’s industry-leading capabilities, we are poised to deliver an exceptional customer experience.”
CallTower Partners with Tollring on Analytics 365 for Microsoft Teams
Last month, CallTower partnered with Tollring on its Analytics 365 solution designed specifically for Microsoft Teams to “revolutionise” call data insights.
Analytics 365 offers a range of central features designed to optimise company communications through real-time data insights. These insights provide critical analytics, enabling businesses to track performance and improve staff productivity, skills, and efficiency. Customisable wallboards allow monitoring call queues and ensuring service level targets align with business objectives.
With comprehensive reporting capabilities, users can obtain a detailed overview of communications, ensuring no aspect is overlooked. Additionally, complex data is presented in an intuitive format, making it easier to understand and act on crucial information.
