As enterprises adopt new technology, they can fall into the trap of partial compliance. As technology providers expand their offerings to full-fledged unified communications and AI-driven collaboration platforms to unlock unprecedented productivity, they can present new governance challenges for compliance teams trying to mitigate risks.
“The biggest misconception enterprises can have is assuming they are still in compliance after adopting new technology without assessing and addressing any new or expanded associated compliance obligations,” explains Garth Landers, Director of Global Product Marketing at Theta Lake.
“For example, in their archiving settings, they capture meetings but forget about in-meeting chat, monitor phone calls but not SMS, or archive messages but don’t include AI-generated summaries. These oversights can create compliance gaps that need to be mitigated before it’s too late.”
The Silent Crisis: Where Enterprises Are Failing
Enterprises in regulated industries like financial services and healthcare are already facing significant fines due to compliance gaps in digital communication recordkeeping. The most common failure patterns include:
- Feature Blindness: Enabling new capabilities without assessing compliance risks
- Partial Coverage: Legacy vendors that claim to support new technology but only address a small subset of traditional communication modalities
- Innovation Paralysis: Companies disable valuable features due to compliance uncertainty, stifling productivity
- Regulatory Lag: Compliance frameworks that fail to keep pace with the rapid innovation cycle
“Organizations can be overwhelmed by the breadth and depth of new technology’s capabilities,” Landers notes.
“They might restrict and turn off features as a response, and sign up with vendors who claim to support your technology only to find out they haven’t even built it.”
Turning Compliance from a Barrier into a Business Enabler
Enterprises sometimes respond to compliance challenges in counterproductive ways: by taking shortcuts, potentially exposing themselves to regulatory risk, or locking down functionality entirely, killing productivity.
Neither of these approaches is sustainable. “The game-changer is comprehensive coverage,” says Landers.
“When you can confidently enable a feature knowing it supports your compliance—from virtual meetings and phone, to AI and employee experience—you transform compliance from a barrier into an enabler of innovation.”
Theta Lake makes it so enterprises don’t have to choose between security and progress.
How Theta Lake Supports Regulated Industries’ Compliance on Zoom
Comprehensive Digital Communication Governance and Archiving (DCGA): Seamless compliance, including capture, archiving, search and supervision across multiple Zoom products—Meetings, Phone, AI Companion, Workvivo, Contact Center, and more
Comprehensive Coverage: Supporting 15+ distinct compliance use cases within Zoom
AI-Powered Risk Detection: Automatically flagging potential compliance violations across multiple communication channels
Regulatory-Grade Recordkeeping: Helping ensure that every interaction is accounted for with upstream and downstream reconciliation
“Zoom isn’t just a partner—they’re an investor in Theta Lake. They believe in our compliance technology enough to embed it in their own Zoom Compliance Manager powered by Theta Lake offering,” Landers asserts.
The Innovation Imperative: Why Security and Progress Must Coexist
As AI transforms workplace communications at an unprecedented pace, regulatory scrutiny will continue to increase. Compliance teams who fail to keep pace with these shifts create unnecessary risk for their enterprises.
“Compliance failures aren’t just an inconvenience,” warns Landers.
“They can come with real consequences—regulatory fines, lawsuits, reputational damage. The investment in getting compliance right far outweighs the cost of inaction.”
The solution isn’t turning features off. It’s having the right compliance architecture in place to support them. Enterprises that embrace compliance as a competitive advantage will be the ones that thrive in the era of AI-driven collaboration.
Is your enterprise ready for the next stage of innovation? Theta Lake can help ensure that you are: click here for more information.
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Stay Ahead of the Curve: Master Compliance in the Age of AI Collaboration
Ready to turn compliance into a competitive advantage? Don’t miss this essential conversation with industry experts Theta Lake unpacking the evolving compliance landscape across Zoom, Workvivo, and AI-powered tools.
Whether you’re a CIO, IT leader, or compliance officer, this playbook offers actionable insights, real-world strategies, and red flags you can’t afford to ignore.
Watch now and future-proof your Zoom compliance strategy.
