If you’re an IT leader, MSP, or channel partner, this conversation is essential viewing. Mike shares a transparent look at what this transition means for the business, detailing how fresh capital and 26 North’s “Alpha Creation Team” will fast-track product innovation without disrupting the core partner experience.
With $430 million in ARR and a highly sophisticated UCaaS and CCaaS portfolio, Intermedia is already a communications powerhouse. In this exclusive interview, Mike breaks down why this acquisition is all about continuity and acceleration rather than a pivot in strategy.
From leveraging AI to assist support agents to expanding their footprint alongside Microsoft Teams, the focus remains squarely on empowering the channel.
Key takeaways from the discussion:
The 26 North Advantage: How the deployment of 26 North’s Alpha Creation Team will inject deep operational expertise and challenge Intermedia to optimize their revenue growth and profitability.
Targeted Inorganic Growth: Why future acquisitions won’t just “fill gaps” but will deepen vertical integrations (like healthcare and legal) and expand international distribution channels.
The Microsoft Synergy: How Intermedia’s white-label approach acts as a partnership rather than direct competition with Microsoft, allowing MSPs to wrap superior communication tools around the Microsoft 365 and Teams ecosystems.
Accelerating AI Capabilities: A sneak peek into the near-term AI roadmap, including automated CRM note-taking, 24/7 AI agents for SMBs, and intelligent contact center routing to boost efficiency.
