As hybrid work continues to redefine enterprise communication strategies, many organizations face a familiar challenge: how to modernize without disrupting systems that remain essential to daily operations.
Dstny is tackling that problem head-on with Call2Teams – helping to connect both on-prem and cloud-based PBX and UC platforms directly to Microsoft Teams.
The service allows businesses to maintain existing telephony infrastructure while embracing a cloud-first collaboration environment – blending stability with innovation.
“Many organizations still depend on on-prem or legacy UC systems,” says Lee Hamilton, Head of Product Marketing at Dstny.
“Call2Teams lets them integrate those systems seamlessly with Teams, so users get a modern experience without disruption or costly changeovers.”
Modernization Without the Pain
In the era of hybrid work, Microsoft Teams has become the backbone of enterprise collaboration, handling chat, meetings, and document sharing across distributed teams.
Yet integrating telephony into that workflow has often proven complex, time-consuming, and expensive.
Call2Teams changes that dynamic by helping to enable full PSTN calling directly from Teams, using existing phone systems as the foundation.
Organizations can migrate to the cloud at their own pace while providing employees with a unified calling experience that feels familiar and intuitive.
Hamilton highlights the simplicity and speed of the deployment process:
“From onboarding a provider to making the first call, it can be up and running in under ten minutes. That kind of simplicity is what customers are demanding.”
The ability to deploy quickly without major reconfiguration means IT teams can deliver meaningful improvements in days rather than months – a crucial advantage in fast-moving business environments.
A Growth Engine for Service Providers
Dstny’s approach also gives service providers new tools to compete and grow.
By adopting Call2Teams, providers can expand their Microsoft Teams integration portfolio, protect existing accounts, and attract new customers seeking a flexible path to modernization.
“Providers have been able to grow their Teams propositions, extend their total addressable market, and reduce churn,” Hamilton explains.
“It’s a way to strengthen their position as Teams becomes the de facto collaboration tool.”
The model aligns with a wider industry shift, as service providers move from competing with cloud platforms to partnering with them – building differentiated offerings that complement Microsoft’s ecosystem rather than replicate it.
Extending the Life of Legacy Systems
For many enterprises, legacy PBX and UC systems remain reliable, secure, and deeply embedded in workflows. A wholesale migration to cloud telephony can be disruptive and expensive, particularly for large, multi-site organizations.
Call2Teams offers a pragmatic alternative – allowing businesses to preserve these systems while adding modern collaboration capabilities.
The result is greater flexibility and reduced risk, giving IT leaders more control over the pace and scope of digital transformation.
Hamilton describes it as “a smarter way to modernize – you don’t have to rip out what works to deliver what’s next.”
This coexistence model also helps organizations extend the value of prior investments, maintaining business continuity while freeing up resources for other innovation projects.
Voice Still Matters
Voice remains indispensable for connection, clarity, and customer engagement. Because of this, Dstny’s integration ensures voice services remain seamless, high-quality, and accessible across devices and locations – a critical factor in maintaining productivity across distributed teams.
“Voice is still at the core of how business gets done,” says Hamilton. “Our focus is on making it work where people already are – inside Teams.”
The Bottom Line
As enterprises balance the twin goals of futureproofing and operational stability, Dstny Call2Teams provides a clear, low-disruption route forward.
By bridging the gap between legacy telephony and Microsoft Teams, Dstny enables organizations to bring consistency to hybrid communication, simplify IT management, and extend the value of their existing infrastructure.
In a workplace where flexibility and continuity matter more than ever, Call2Teams shows that modernization doesn’t have to mean starting over – it can mean connecting the best of both worlds.
