As customers get on with their digital transformations, they face a range of critical compliance, security and safety tasks that may seem tedious at first. Compliance work takes real time and can divert precious resources away from innovation and serving customers. To lighten the load – and decrease the tedium – Bandwidth aims to help its customers deal with complex regulatory challenges.
Critical tasks like combating fraud and robocalling, implementing caller ID and ensuring effective emergency calling are prime examples of where Bandwidth can help its customers manage these requirements to better ensure communications are protected and compliant.
While the pandemic has seen a renewed thirst for innovation and acceleration of digitisation, it has also been a fertile ground for fraudsters who have utilised lockdown time to engage in increasingly sophisticated types of voice-based fraud. This has left organisations struggling to reduce their attack surface and facing complex requirements to comply with a new set of telecoms industry regulations and legislation. Bandwidth is positioning itself to take care of customers in the same ways it works to ensure its own compliance.
“At Bandwidth, we take our customer experience very seriously,” says Lydia Runnels, Vice President of Product Management, Bandwidth.
“Our products, services and customer support are designed to help our customers understand how to take responsibility for protecting their business, customers and people. Let us protect your organisation, the way we do ours”
Call centers can trust in Bandwidth’s vast experience, and have confidence their customers and end users are protected.
Trust in communications as an industry needs to be rebuilt and efforts are already underway in several markets to combat the three-to-five billion robocalls that are made each month. For example, in the United States, the TRACED Act is a sweeping piece of consumer protection legislation that directs the FCC to increase its oversight and enforcement against illegal robocallers and require the use of more effective call identification standards and technologies like STIR/SHAKEN.
Bandwidth has been an industry leader on STIR/SHAKEN for years and has a deep appreciation for its wide-ranging implications for the communications industry. Additionally, the adoption of fraud mitigation best practices that are designed to help customers reduce their fraud attack surfaces and help defend against increasingly common fraud schemes are critically important
Bandwidth maintains a portfolio of legislative information, guidance and content to help address everything impacting service providers and enterprises globally. For example, in the 911 calling arena, Ray Baum’s act mandates that enterprises provide dispatchable locations for all emergency calls. Providing emergency responders with more granular location information can help save lives in emergency situations and Bandwidth is well positioned to help its customers and enterprises in the US and around the globe with cutting edge emergency calling solutions.
If you are looking to draw upon deep industry expertise to enable your service offerings, Bandwidth’s experts are standing by.
