NEC Univerge Blue Review: Complete Communications

For years, companies have been searching for ways to bring more distributed technology together in the same environment. The Univerge Blue portfolio could be the solution.  

Offering a comprehensive range of cloud services, from integrated phone to video conferencing, virtual events, contact centre functionality, and more, Univerge Blue is a unique new service. The all-in-one environment promises everything teams need for communication in one package. Within the flexible ecosystem, you’ll find a range of modular features you can access to suit your team’s needs, from video conferencing, to file sharing and collaboration.  

Designed for a rapidly transforming workforce, Univerge Blue will equip employees from all throughout the workplace with the tools they need to communicate with clients and colleagues productively and effectively. You can bring your teams and customers together like never before, with a platform versatile enough to suit any business. Let’s take a closer look. 

Univerge Blue Review: Features 

Univerge is a comprehensive UCaaS and CCaaS solution created to connect all of the disparate points of communication in the modern business. The all-in-one environment enables collaboration features like presence indication, team chat, and video conferencing. There are also apps for mobile work, file syncing and sharing, fax, contact centre tools, and a business phone system.  

For extra functionality, Univerge Blue also integrates with a host of leading tools for customer service management and productivity. You can link your technology to Microsoft Dynamics, G-Suite, Slack, Office 365, and Microsoft Teams with Univerge Blue Extend. The features of Univerge Blue break down into five different segments. 

Univerge Blue Connect

A comprehensive UCaaS and business phone system solution with more than 90 tools to choose from, Univerge Blue Connect transforms your calls. There’s a mobile and desktop application, equipped with a stress-free cloud calling experience, chat, text, video conferencing and more. Features include: 

• Numerous enterprise-grade calling features 
• Voice and data consolidated on one network 
• Service based on number of users 
• Flat per-user rates 
• Integrated chat, phone, text, video, file sharing and screen sharing 
• Integration with Microsoft Teams 
• Phone transfer and call routing 
• View availability and presence for each team members 
• Phone number assignments 
• Automation and workflow building 

Univerge Blue Engage

The CCaaS offering available with Univerge Blue, Univerge Blue Engage helps to improve the handling and management of communication within a digital world. The scalable environment can stream incoming enquiries to employees based on a range of smart routing rules. Features include: 

• Integration with CRM and ERP systems 
• Reduced response times 
• Streamlined incoming inquiries with smart routing 
• Contact monitoring 
• Centralised performance data 
• Call monitoring 
• Call recording 
• Custom agent status 
• Omnichannel conversation management 
• Smartphone app
• Feedback gathering tools 
• Agent schedule 
• Customised voice prompts 
• Outreach tools 

Univerge Blue Meet

The collaboration component of Univerge Blue, Univerge Blue Meet strengthens the performance of remote and hybrid workers by bringing teams closer together. Features include: 

• Video conferencing 
• Audio meetings  
• Screen and file sharing 
• Meetings for up to 100 participants 
• Virtual PA support 
• Recording for meetings 
• Intelligent schedule 
• One-click meeting add-ons 
• AES Encryption 

Univerge Blue Share

For knowledge sharing and data management, Univerge Blue Share simplifies the way teams manage their digital documentation. Internal and external file sharing can be safe, efficient, and convenient with Univerge Blue. Features include: 

• Document versioning 
• Real-time backup 
• Safeguarding for files with antivirus 
• Real-time backup 
• One-click restoration 
• Two-factor authentication 
• TLS encryption 
• Anti-malware and virus protection 
• Cross-device accessibility 

Univerge Blue Backup and Recover

When data is everything in your business, Univerge Blue can help to ensure it stays safe. The Backup and Recovery system maintains operational efficiency and control. Features include: 

• Backup as a service deployment 
• Comprehensive management and recovery service 
• Performance reports 
• Data retention and archiving rules 
• Fixed and variable billing 
• State-of-the-art performance 
• Flexible and scalable structure 
• Optional add-on components 
• Regulatory compliance 

Univerge Blue Review: Benefits 

Keeping everyone on the same page can be difficult in today’s business environment, particularly as the tools we use for customer service and collaboration become more complex. Bringing multiple different tech solutions together in the same environment can save staff a lot of time and effort. Some of the biggest benefits of Univerge Blue include: 

• All-in-one functionality: Univerge Blue brings a new meaning to unified communication, by combining excellent business calling with collaboration, conferencing, backup and recovery. With everything you need in one environment, teams don’t have to spend as much time moving between different apps to get the tools they need. This leads to a more efficient and productive workforce
• Fully customizable contact centre: The Univerge Blue environment doesn’t just align different components of internal communication; it helps with customer service too. Your contact centre can adapt to suit you, with workflows, automation, customer relationship management integrations, and more. You can even access tools for recording conversations and maintaining industry compliance
• Excellent collaboration. Having all of your team members unified on the same platform helps the whole business to run more smoothly. Univerge’s unique approach to collaboration combines video conferencing and meetings, with excellent knowledge sharing tools. With Univerge Blue, you can ensure everyone in your team has the information, support, and team guidance they need to thrive, wherever they are
• Peace of mind: Few solutions for unified communications go as in-depth with backup and disaster recovery as Univerge Blue. As a crucial component of the Blue ecosystem, backup and disaster recovery features give businesses of all sizes peace of mind when it comes to managing conversations in an omnichannel, and digital world
• Excellent flexibility: The Univerge Blue ecosystem can evolve and adapt to suit your needs, with various integration options, and upgrades to suit your specific needs. There’s even Univerge Extend for gaining extra functionality

Univerge Blue Review: Verdict 

In a world where we’re all relying on more digital apps and tools to keep companies running smoothly, Univerge Blue could change the tech stack conversation. An all-in-one space for CCaaS, UCaaS, collaboration and disaster recovery, Univerge will check all of the right boxes for companies interested in true efficiency and digital transformation.