Following the recent launch of the new Enreach Contact in Spain and Latvia, Enreach is set to introduce the Enreach Contact App Suite in early 2024. Built on Enreach’s proven UCaaS technology platform with over 100,000 active users in the Netherlands, Germany and other European markets, Enreach Contact addresses evolving customer needs around modern workplaces. The new App Suite enables businesses to access a unified solution for evolving workspaces that facilitates seamless communication and collaboration in any location across voice, chat, video, advanced call management and AI capabilities. The Suite has been designed to simplify complexity and enable easy integration with CRM systems and Microsoft Teams. In addition, the Suite offers advanced call routing, providing a new level of control over high call volumes and reachability for users.
“Enreach is committed to empowering businesses with seamless and intuitive solutions,” says Koen van Geffen, the Chief Technology Officer of Enreach. “The new Enreach Contact App Suite illustrates this by providing unified user experiences for both mobile and desktop setting and boosting productivity.
We are focused on offering solutions that are not only technologically advanced, but also user-centric, ensuring that every interaction through Enreach Contract is a step towards greater efficiency.”
The Enreach Contact App Suite features an improved desktop app, new iOS and Android mobile apps and an embedded Teams app. The Suite enables easy access to communication and productivity tools that promote digital transformation, allowing for smoother information sharing and improved operational workflows. In addition, it is ready to integrate with advanced AI-powered capabilities that are transforming processes and operations.
Enreach Contact is Enreach’s user-friendly and highly scalable UCaaS solution designed to cater to the digital transformation journey of European businesses, making communications smoother, integration seamless, and remote work truly accessible for anyone.
The Enreach Contact platform enables seamless collaboration with native mobile integration which eliminates the need for additional apps, ensuring intuitive user experience regardless of where work takes place. The solution offers different configurations for different times of day and call origin capabilities to optimise response strategies. In addition, the platform connects with third-party systems to create an integrated ecosystem that enhances efficiency and productivity.
“As our European flagship product, Enreach Contact is at the centre of our converged contact solutions portfolio,” explains Martin Classen, the Chief Product Officer at Enreach.
“It seamlessly integrates unified communications and collaboration, AI-powered capabilities, contact centre functionality, connectivity, and more, providing businesses with an easy-to-use yet powerful solution that transforms the way people communicate, collaborate, and work.”
With the new Enreach Contact App Suite, businesses will be able to enhance their customer interactions and achieve greater productivity.
“By connecting with frequently used tools like Teams and various CRM systems, Enreach Contact facilitates smoother information sharing and streamlines operational workflows,” concludes van Geffen. “It’s all about making business communications efficient, effective and, ultimately, empowering.”
For more information, visit Enreach.
