Smarsh, a global leader in digital communications compliance, has officially acquired CallCabinet, a pioneer in AI-driven voice recording and analytics. The acquisition represents a significant shift in how businesses, particularly in regulated industries, manage compliance, risk mitigation, and business intelligence.
With regulators increasing oversight on voice communications—resulting in over $4 billion in fines globally—this partnership arrives at a critical time. By integrating CallCabinet’s cloud-native voice recording and AI-powered analytics, Smarsh is expanding its ability to capture, store, and analyse all forms of communication across industries.
Why CallCabinet?
According to Smarsh CEO Kim Crawford Goodman, the decision to acquire CallCabinet was driven by market demand.
“We’ve long been the leader in digital communications compliance, but our customers made it clear—voice compliance is just as critical,” said Goodman. “The ability to integrate digital and voice data into one seamless platform is a game-changer.”
Smarsh currently captures and analyses more than 100 communication channels, including email, WhatsApp, Bloomberg, Microsoft Teams, and Zoom. However, voice compliance remained a missing component. After evaluating the market, Smarsh identified CallCabinet as the leading provider of AI-powered voice analytics due to its technological capabilities, global reach, and seamless integrations with major platforms such as Cisco, Avaya, Microsoft Teams, and Zoom.
Ryan Kahan, CEO and Co-founder of CallCabinet, said Smarsh’s scale and market presence will unlock new opportunities for their technology.
“Smarsh’s global reach, particularly in financial services and other regulated industries, opens doors that were previously difficult for us to access,” said Kahan. “Now, our AI-driven voice intelligence solutions can serve a much larger customer base with even greater support and innovation.”
Impact on Customers and Partners
Enhanced Compliance and Risk Management
With this integration, financial institutions, healthcare providers, and government agencies will gain access to:
- A comprehensive compliance solution that captures and analyses both digital and voice communications on a single platform.
- AI-powered insights to detect regulatory risks before they escalate.
- Automated voice transcription and sentiment analysis, making voice compliance as seamless as text-based compliance.
“This acquisition doesn’t just help our customers meet compliance requirements—it transforms the way they leverage AI to surface insights and mitigate risk,” said Goodman.
A Unified Approach to Compliance
Smarsh is now positioned as the only provider offering an end-to-end compliance platform covering:
- Email, instant messaging, collaboration tools, voice, and mobile messaging, all within one system.
- AI-enhanced analytics to detect patterns, automate workflows, and surface key risks.
- Enterprise-grade cloud scalability, ensuring businesses can adapt to evolving regulatory demands.
“Companies no longer want multiple compliance solutions for different communication channels,” said Kahan. “They want one system, one source of truth, and Smarsh is delivering exactly that.”
Strengthening Smarsh’s Market Position
“This acquisition positions Smarsh as the most comprehensive compliance and AI-driven risk management provider globally,” said Goodman.
By integrating CallCabinet’s voice analytics into its portfolio, Smarsh further consolidates its leadership in the compliance technology space.
“Our competitive advantage is clear—we are the only provider that can offer an end-to-end compliance and intelligence solution for every communication type,” said Goodman. “This doesn’t just meet compliance needs; it unlocks strategic business insights that drive efficiency and decision-making.”
Kahan echoed this perspective, emphasising that AI-powered voice analytics will not only support compliance but also deliver broader business value.
“This isn’t just about compliance—it’s about unlocking new value from conversations,” said Kahan. “AI-powered voice analytics will drive better customer insights, operational efficiency, and proactive compliance management.”
Next Steps for Integration and Rollout
Smarsh has a proven track record of integrating acquisitions efficiently, having successfully incorporated eight companies in the last eight years.
- Customers will begin receiving information on new capabilities immediately.
- CallCabinet customers will gain access to Smarsh’s global 24/7 support network.
- Full integration of CallCabinet’s voice analytics into the Smarsh platform is expected within months.
“At Smarsh, we have developed a strong process for acquiring and integrating companies quickly and effectively,” said Goodman.
“Customers should expect a seamless transition, with immediate improvements in support and service, followed by deeper integration of CallCabinet’s technology into our broader compliance platform.”
Kahan added that CallCabinet’s team is fully committed to ensuring a smooth transition.
“Our team is excited to join forces with Smarsh,” said Kahan. “Many of the expansion plans we had mapped out for the next year will now be accelerated with Smarsh’s infrastructure and expertise.”
The acquisition strengthens Smarsh’s position as the leading provider of AI-powered compliance and communications intelligence, providing businesses with the tools they need to stay ahead of regulatory changes and harness the power of AI for compliance and business insights.
For more details, visit www.smarsh.com.
