SoftApp has added a PC operator console to its Teams PBX offering which it says will allow receptionists to make “split-second decisions” when answering calls.
SoftApp’s cloud-based service The Voice of O365 lets organisations deploy Microsoft Teams or Skype for Business as a “fully-fledged PBX in the cloud”.
The firm said its operator console combines all the information on a customer’s phone system onto one platform.
Jeroen Andre de la Porte, CEO at SoftApp, said:
“Being native to Teams means that the call handling of this module works directly with the cloud communication APIs of Microsoft Teams that are deployed in Azure”
“This allows the end-customer also the freedom to use Microsoft calling plans.”
Based in Amersfoort in the Netherland, SoftApp sells its Teams and Skype for Business PBX systems across Europe via channel partners.
It claims that its new operator system allows for “efficient call handling” around answering, holding and transferring, while coming with calendar-based attendant and call queueing functionality.
The console is available via The Voice of O365 marketplace and StreamOne – the marketplace of distie Tech Data.
