TalkTalk Business Receives Mitel Platinum Partner Status

TalkTalk thrilled with Platinum Partner award

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TTB Platinum
Unified Communications

Published: April 24, 2017

Rebekah Carter - Writer

Rebekah Carter

TalkTalk Business recently announced that they were thrilled to have been awarded the Platinum Partner Status by Mitel, the global leader for enterprise communications. The accolade has only been given to very few businesses, and TalkTalk makes up one of the four businesses with the title throughout the whole of the UK. The award is designed to recognise the level of expertise held by TalkTalk in regard to Mitel’s full suite of products, as well as the brand’s ability to deliver a comprehensive level of service, sales, and technical capability.

TalkTalk Business’s new position as a Platinum Partner comes from its excellent technical training and sales efforts. In order to achieve the certification, the company’s technical and sales staff needed to undergo intensive examinations and training across all of Mitel’s current product areas, including UC & Collaboration, Mobility, Contact centre, Open Solutions, Cloud, and Voice Communications.

A Proud Day for TalkTalk Business

Perhaps the most crucial component in the event for TalkTalk centred around customer satisfaction. The business was asked to demonstrate not only that it was equipped with the right processes and products, but also that it was able to deliver consistent experiences for its customers. The accreditation of Platinum partner is only offered to businesses that add complete end-to-end value to customers, from solution implementation, to technology and post-sale support.

Mitel is currently one of the most trusted business communications providers in the world, and it powers more than two billion different business connections, serving more than 50 million users across the business world. The position of Platinum partner is the highest level of accreditation that Mitel can offer its global partners, and it distinguishes those who represent the highest standards available for Mitel. The Partner program is ideally designed to ensure that any partner selling Mitel products is certified on the latest products and releases, so customers all get a seamless experience.

Mitel not only delivers a great solution for communications, that’s tailored to each individual business, but the services and support that come from initial investments in their communications also offer long-term returns. The approach that Mitel has to business fits well with TalkTalk’s values of being simple, reliable, and innovative.

The Result of the Award

According to the Commercial Director of TalkTalk Business, Richard Thompson, the company are thrilled to receive their Platinum status and gain the recognition that they deserve for their capabilities in dealing with Mitel’s incredible industry solutions. The business has long strived to be at the front of network technologies to improve the interactions of customers, and Mitel is one of their most trusted partners.

According to the VP at Mitel, Simon Skellon, the Platinum level partners receive their status thanks to their unparalleled expertise in managing technology, combined with a fantastic level of customer service and success in offering Mitel products. TalkTalk have been able to meet all of the Platinum Partner criteria consistently, and their customers should benefit significantly from the experience such accreditation offers.

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