UCaaS: An Effective Remedy for Multi-Vendor Headaches

Connectivity, voice, messaging, collaboration, security, SD-WAN, softphone, contact center – today’s standard business tech stack can be a complex and demanding puzzle.  

Even small to mid-size organizations have become reliant on most of it. 

For larger enterprises, it’s all of the above and then some. 

Many have built those stacks piece-meal; responding to the next new challenge by adding the latest new technology. 

And with more and more of it now commoditized, organizations have often shopped around, meaning many now have a bunch of disparate providers. 

When it’s all working, no problem. 

But when there’s an outage, those providers can get busy trying to blame each other.  

Opting for a single UCaaS provider is, of course, the best approach.  

But which one?  

End user organizations want the best functionality, with the best reliability, at the best price. 

Managed Service Providers and Value-Added Resellers want the same PLUS the kind of scalability and ongoing support program that can help them keep their end user organization customers close. 

A UCaaS platform that checks BOTH parties’ boxes surely has it going on. 

“When organizations opt for multiple single point solutions, they are only solving half the equation,” says Michael Hawkins, Director of Solutions Engineering and Product Marketing at US-based global mid-market managed services provider BCM One, whose UCaaSone solution delivers big-time.   

“We offer other underlying technologies, such as global connectivity, SaaS solutions for a work from anywhere type environment, and can even help with security posture upgrades .  

“We control each one of those parts, so we have an unprecedented level of visibility in comparison to our competition. 

“If an organization with a single point solution starts experiencing, say, voice quality issues, who does it call? 

“Then the problem starts to scale to multiple sites so they have to figure out who’s the provider at a particular site. 

“Is it a hardware issue? Is it an Internet issue? If it’s an Internet issue, who’s the provider and what’s the support number and what’s the account number? 

“Then, when they do start calling providers, they all say everything looks fine on their side. They’re told to check with their internet provider, check with their voice provider, check with their SD-WAN provider. 

“We pull all these services together and provide our customers with a single point of contact for visibility and expertise.” 

Neatly, BCM One’s UCaaSone platform comes in two different flavors – UCaaSone SMB™ & UCaaSone™ Enterprise  

Its UCaaSone SMB version with integrations to Microsoft Teams, comes with all of today’s required functionality such as voice, SMS, softphone, and mobile client. 

The enterprise version, UCaaSone Enterprise, with Webex integration, is a highly customizable solution with many more robust call center features and advanced capabilities. 

Crucially, both solutions  support the new hybrid work-from-anywhere model. 

In addition, both enable end user organizations to migrate over at their own pace.  

“I think of it like Lego,” says Hawkins. 

“You can start off with one design and then start building parts and pieces on top of that as you go.  

“So, if an organization has an existing internet contract that doesn’t roll off for another two years or perhaps they’ve got an SD-WAN solution through another vendor, we can layer our monitoring services on those existing services to help provide that extra layer of visibility.  

“We just continue to stack those services and then, as they fall off contract and trust has been gained in what we’re able to do and provide, they can then move those services over to us and they only get better and better” 

But, while that all sounds great from an end user organization perspective, what’s in it for an MSP or VAR?  

“We take a ‘sell with’ approach,” says Hawkins.   

“Resellers don’t have to be the experts because our solutions engineering group will support them throughout the sales process and beyond. 

“We listen to the end customer, figure out what they need, and then design solutions around that. 

“It makes partners’ lives easier and makes their customers closer. 

“Additionally, everything goes on one bill to the customer, making it super-simple for resellers to administer and support. 

“Our partners manage their customer and that relationship is theirs to own. We’re never going to step on their toes. We will do as much or as little as they want” 

So, there it is – functionality, reliability, simplicity. 

It seems that complex and demanding puzzle just got solved… 

To learn more about BCM One’s UCaaSone solutions, visit https://www.bcmone.com/ucaas/