With flexible working now standard across the world, organisations are deploying higher-quality unified communications systems in order to provide their users with enterprise-grade calling experiences regardless of their locations. To support this, Fuze has launched expanded direct routing and enhanced Click-to-Connect capabilities in the latest version of Fuze for Teams. The new options offer two direct routing options, one for power users who need feature-rich calling, and one for lighter voice users.
Importantly, these capabilities can be provided regardless of an organisation’s Microsoft Teams licence type, expanding the applicability of direct routing. “We’re able to provide multiple direct routing options for Teams to provide different users in different departments, locations or use cases with the right solution to meet their needs,” confirms Dean Holmes, Director of Product Marketing at Fuze. “If you’re Teams enabled, we can add voice and give you calling options for your users.”
For users who wish to utilise Fuze and Teams side-by-side, Fuze’s Click-to-Connect integration enables them to make Fuze calls or start Fuze meetings directly from Teams regardless of whether they’re on a desktop, mobile or browser – with no additional cost incurred. The seamless handoff between the two platforms means users can move from Teams channels to Fuze calls or meetings simply and the integration includes Teams-enabled commands for one-click transitions from chat to live video or voice calling.
Importantly, Fuze provides the ability to mix-and-match, giving organisations the ability to blend direct routing and Click-to-Connect based upon the use case, instead of forcing users into one solution. Whether using direct routing or Click-to-Connect, Fuze for Teams provides enterprise-grade HD voice with local numbers in more than 100 countries, PSTN replacement in over 40 counties, and 99.999% uptime on Fuze’s global voice network.
Beyond Teams, Fuze also has integrations with many other enterprise systems. “We’ve always focused on offering customers the flexibility to meet their users where they work,” explains Holmes. “With Fuze, if you’re a Teams user you can utilise integrations with other apps such as Salesforce or Zendesk and others and gain an improved calling experience with preferred device selection. In Fuze Contact Center, for example, we’re adding a tab so users can access Fuze Contact Center from within Teams.”
As more organisations adopt hybrid and remote working, bringing enterprise-grade capabilities to the workplace diaspora is in-demand. “We’ve listened to our customers’ requests for functions such as voicemail or directory enhancements in Teams,” says Holmes. “Users don’t want separate lists in different areas and they want to be able to easily access their call history, settings, and preferences. In contact centres, users want to be able pause, log-in or out and to set their status simply without having to do this in multiple systems.”
He adds that Fuze’s deep familiarity with the Teams ecosystem has enabled it to develop the latest version of Fuze for Teams for maximum flexibility. “Everything we’re doing is based on the Microsoft development framework and is designed to work in web, mobile, and desktop,” he says.
“It’s not like we’ve skinned a Chrome add-on, this works anywhere there is a Teams environment and that’s really important because not every user in an organisation has the same use case.”
Different users in an organisation have different preferences and need different capabilities and that’s what we’re assembling in Fuze for Teams. We’re providing an environment that accommodates how different users need to work”
