RingCentral MVP vs Zoom Phone: Making the Choice

Rebekah Carter

Zoom or RingCentral: Which is better for you?

RingCentral MVP vs Zoom Phone: Making the Choice

It’s time to invest in a new era of communication and collaboration for your team. That doesn’t just mean accessing the latest in video conferencing technology. It also means ensuring you have access to a phone system that can scale across any landscape. Fortunately, there’s no shortage of UCaaS solutions available for today’s digitally transforming brands.  

RingCentral MVP (Formerly RingCentral Office) and Zoom Phone represent two market-leading providers of flexible communication technology. While RingCentral MVP builds on a heritage of phone system functionality in the cloud, Zoom Phone comes from a foundation of simple and efficient video calls. The question is, which one is best for you? 

Here’s your guide to RingCentral MVP vs Zoom Phone. 

RingCentral MVP: Features 

RingCentral, a market leader in UCaaS solutions, named by the Gartner Magic Quadrant, is one of the top vendors in cloud communications today. Capable of offering flexible communication environments for businesses of all backgrounds, the RingCentral MVP landscape is convenient and scalable. Within this cloud-based environment, business leaders find everything they need for consistent growth, even in the age of hybrid communications. 

There’s access to international numbers across 70 countries, with around 200 different area codes to choose from. You’ll also get extensive control and security features for your hybrid teams, access to directory listings, and an impressive global uptime. Features include: 

  • Auto receptionist and multi-level IVR 
  • Role-based access control and remote provisioning 
  • User templates for quick provisioning 
  • Auditing trails and e-discovery 
  • Music on hold 
  • Call extensions and dial-by-name 
  • CallerID  
  • Virtual desktop app 
  • RingOut and RingMe 
  • Desk phones in collaboration with Poly, Cisco and Yealink 
  • Call screening, call park, and call flip 
  • Intercom and paging 
  • Call logs  
  • Shared lines 
  • Call answering rules and call forwarding 
  • Messaging alerts and notifications 
  • Call park, screening, and flip 
  • Presence, intercom, and paging 
  • Business MMS and SMS 
  • Custom visual voicemail and voicemail  
  • Integrations with tools like Salesforce 

RingCentral combines everything from messaging and voicemail to business SMS and call recording, for a comprehensive experience for all business owners. There are tons of integrations with hardware vendors and leading tools like Salesforce. Plus, you can access RingCentral for Mobile, or unlock extra collaboration features via RingCentral Glip.  

Zoom Phone: Features 

Zoom Phone is generally better known for its video conferencing services than for phone solutions. However, the service has evolved over the last few years to include a wider range of UCaaS features, including phone, webinar streaming, and chat. Today, Zoom is a market leader in the UCaaS Magic Quadrant created by Gartner, similar to RingCentral.  

Zoom Phone is now available as either a standalone service or as part of the “United” package from Zoom, which includes Meetings and Chat. The virtual PBX is quick and easy to access too, with support for “Bring Your Own Carrier” connections, and the option to port your existing numbers. Features of Zoom Phone Include: 

  • Dial by name and global call routing 
  • Call delegation, blocking, transfer and forwarding 
  • Zoom mobile and desktop apps 
  • Music on hold and voicemail with transcription 
  • Quality dashboards  
  • Auto attendants and IVR 
  • Single sign-on 
  • Monitor, whisper, takeover, and barge in 
  • Bring your own carrier 
  • Device management 
  • Contact center integration 
  • Phone number porting 
  • Shared line and shared line groups 
  • Call logs  
  • Desk phone integrations Integrations with leading tools like Salesforce 
  • Secure HD calls over Wi-Fi and cellular data 

Zoom’s phone system is aligned perfectly with the rest of the Zoom platform, so you can use video meetings and webinars alongside your telephony. Zoom even allows you to quickly accelerate a call into a video meeting whenever the occasion calls for it. Presence features are also available to help you see who’s available in your team before making a call.  

RingCentral MVP vs Zoom Phone: Which is Best? 

Zoom and RingCentral are both leading tools for communication and collaboration in a digital world. Zoom’s Phone solution builds on the existing platform for collaboration, which focuses heavily on video communication. Like the rest of the Zoom ecosystem, the Phone virtual technology is easy to use, and accessible on a range of devices, to suit all kinds of customers.  

Zoom Phone also comes with a “Bring Your Own Carrier” option, with number porting so you don’t have to rip and replace your entire communication landscape. You can bring your existing numbers with you into the cloud space, and access desk phones and hardware from leading partners like Jabra, Poly, and Logitech.  

RingCentral MVP also enables access to leading hardware through integrations with phones and systems from Unify, Cisco, Poly, and many others. RingCentral’s cloud communication solution is simple and scalable, with global functionality, so companies can expand their communication strategy however they choose. With everything accessible and manageable in the cloud, it’s easy to roll out technology and new features at a pace that suits your team.  

RingCentral MVP and Zoom Phone are also highly flexible thanks to their API access and integration options. You can link your RingCentral or Zoom environment with many market-leading tools or build your own connections.  

RingCentral MVP vs Zoom: Verdict 

Regardless of whether you choose Zoom or RingCentral for your communication system, you can rest assured you’ll be accessing a comprehensive and scalable environment. Both tools are perfect for companies making the first steps into digital transformation. 

RingCentral is likely to be your solution of choice if you’re building your UCaaS environment with a focus on global voice first. You can access reliable connectivity around the world and build extra functionality into your packages through APIs and integrations.  

Zoom may be the tool for you if you’re looking for a communication system that puts video first and makes it easy to accelerate into the cloud through number porting, bring your own carrier options, and endless powerful integrations.  

Both services come in a range of packages to suit a variety of business types and sizes, so you’re sure to find something that feels perfect for your team. Which provider will you be going with?  

 

 


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