Verizon Business, one of the market leaders in business communications, has recently enhanced its efforts worldwide to support enterprise customers and critical infrastructure providers. The company is now working harder than ever to keep businesses running smoothly during the COVID-19 pandemic. As companies look for new ways to transform their business operations, Verizon is ready to help.
According to the CEO of Verizon Business, Tami Erwin, the company is talking with businesses around the globe each day that are struggling with this considerable disruption. Today’s organisations are often concerned about how they can keep their business running during the crisis and how they can prepare for the future too.
Preparing for Business Transformation
According to Verizon, business transformations are already underway around the globe. Companies are refocusing their efforts to better-serve their communities in these difficult times. Some companies are even switching manufacturing capabilities so that they can build more crucial health care equipment or provide more relevant distribution services.
One major transformation for many companies lately has arrived in the form of remote working. Teams need to support their employees in working from home, without compromising on performance or security. Verizon is supporting this by maximising the availability of the Verizon global network. Verizon’s virtual network services product suite is also on-hand to help meet the need for secure and reliable access from home offices, internet hotspots, and mobile devices.
The Verizon VNS Secure Gateway and Hosted Internet Breakout Solutions bundle offer support for various remote clients. Additionally, Verizon itself has switched to a remote working strategy in recent weeks, allowing tens of thousands of people to work from home.
Customer Care and Continuity
Another change that Verizon has noted is a rapid increase in demand for virtual contact centres. Companies need to switch an operative’s phone number quickly or add extra capacity to a network. In some cases, companies may need to take up to 6 times their normal volume of calls. Verizon’s own call centre agents are now using remote functionalities to support customers. Around 95% of the Verizon Business service operations team is working from home, highlighting the company’s understanding of the current landscape.
As security is another concern for many global business, Verizon’s team is continuing to support companies with a host of safety solutions too. The company recently issued new guidelines on steps businesses can take to address the wellbeing of employees and maintain better customer service. These strategies include preparing a network to support a remote workforce, implementing technology for remote collaboration, and more. Verizon also recently introduced a new business continuity site designed to help customers continue operating in times of trouble.
