Businesses adopted cloud communication solutions en masse in 2020. This year, 2021, will be the year they make the call about which solutions are working best for them.
Although swathes of employees have returned to the office either part-time or full-time, cloud-based communications services seem to be here to stay with many businesses investing in “huddle rooms” to improve hybrid collaboration as workers contribute from a variety of locations.
Zoom has emerged as a leading collaboration provider for corporate and even personal use: people have turned to their solution to check in with family members and compete in Zoom Quizzes in addition to its business functionalities.
As many in the collaboration market know, the Zoom solution extends to Zoom Phones, routing business telephony into the platform on an employee’s monitor.
But in the hybrid settings anticipated to extend into 2022 and beyond, businesses need to be confident that such solutions are working properly and are not impeding productivity. In such settings businesses have embraced a multi-vendor approach, adding more complexity for IT and unified communications teams to manage.
Enter Vyopta, collaboration and communication monitoring and analytics provider, with their latest announcement of integration for Zoom Phones. The announcement completes the Vyopta support suite for the Zoom portfolio, allowing full visibility for anyone who utilises its Meetings, Webinars and now Phones solutions.
Key Features
- – Simplified troubleshooting, reducing time to resolution
- – Proactive issue detection thanks to data-driven investigation
- – Analytics to manage total cost of ownership
- – Improved productivity by ensuring technology is working as expected
Enabling Productivity
Speaking to UC Today, Vyopta’s Vice President of Product, Jonathan Sass said that Zoom Phones are an example of how collaboration platforms are now looking to create holistic solutions for their customers. Sass also pointed out that many businesses have chosen to take a multi-vendor approach to their communication solutions, making the Vyopta solution crucial for businesses to ensure productivity.
“The OEMs are focussed on producing one platform for all the different modes of communication, whether that be IM, video or audio” said Sass.
“However, in the market, we’re seeing many organisations take a multi-vendor approach, not adopting everything within a single organisation and picking a best-in-breed solution”
Sass said Vyopta has made it a priority to expand coverage of leading UC solutions, even as those brands expand their service offerings in an attempt to address as many business needs as possible.
With Zoom becoming one of the most well-known and fast-growing solutions over the past two-plus years, providing data and analytics for the Zoom Phones offering makes sense so Vyopta can continue to hold its place as the premiere multi-vendor provider for must-have business intelligence on quality and usage.
“The addition of Zoom phones represents our commitment to continuing to expand the technologies that we support, particularly within the Zoom ecosystem as we can provide a very holistic view across all of those different solutions,” Sass said.
