Zoom has expanded the reach of its agentic artificial intelligence tool – AI Companion – beyond its own platform.
The assistant, which helps users capture meeting notes, automate workflows, and generate personalised summaries, has expanded its My Notes feature across Microsoft Teams and Google Meet, as well as in-person meetings.
“AI is no longer just a tool – it’s a trusted collaborator that helps users analyse, act, and deliver with greater intent,” said Lijuan Qin, Head of Product, AI at Zoom.
“With AI Companion, people can move beyond managing work to truly accelerate their impact and shift from reactive productivity to proactive intelligence, where technology doesn’t just support work, it elevates it.”
The update represents a shift in Zoom’s strategy, extending AI capabilities beyond the Zoom ecosystem and providing a centralised solution for meeting management across multiple platforms.
Personalised Notes Across Platforms
The My Notes feature allows users to take and enhance notes across Zoom, Microsoft Teams, Google Meet, and in-person meetings.
Users can record their own observations during meetings while AI Companion enriches the notes with transcripts when available.
The tool produces a tailored recap highlighting key discussion points and follow-up actions, reducing the need for manual note-taking.
For in-person meetings, mobile voice recording captures discussions, allowing AI Companion to generate summaries that can be reviewed later.
Zoom Hub serves as a centralised location for all meeting notes, enabling users to access discussions from multiple platforms without switching applications.
A web-based transcription feature is also planned, allowing users to create summaries of in-person meetings directly through a browser.
By centralising notes across platforms, Zoom aims to ensure that insights from every meeting are preserved, even when teams use a mix of video conferencing software and in-person interactions.
This approach allows employees to stay engaged in discussions without worrying about missing key points.
Automating Everyday Workflows
Alongside My Notes, Zoom has introduced Personal Workflows, designed to automate repetitive or routine tasks.
Users can describe desired actions in natural language – for example, sending a follow-up email after a meeting – and AI Companion automatically builds and executes the workflow.
This can include drafting messages, sharing updates with a team, or scheduling reminders, allowing teams to maintain momentum without manual intervention.
Personal Workflows are supported by role-based templates and natural language generation, simplifying the creation, customisation, and refinement of workflows.
The system can also integrate with real-time team chat data, enabling AI Companion to provide outputs informed by ongoing conversations.
The feature additionally supports uploading images, PDFs, and text documents.
AI Companion can analyse content from charts, whiteboards, and other files to provide instant insights. By combining automated workflows with contextual information from multiple sources, the tool allows teams to make faster and more informed decisions.
From Reactive Productivity to Proactive Intelligence
Zoom positions these updates as a move from reactive productivity to proactive intelligence.
Rather than simply responding to user commands, AI Companion is designed to anticipate needs, summarise meetings, and automate follow-ups.
By centralising note-taking and workflow automation across Zoom, Microsoft Teams, Google Meet, and in-person meetings, the tool aims to reduce time spent on administrative tasks and increase focus on high-impact work.
The ability to capture insights and automate processes across multiple platforms addresses a key challenge for modern organisations – many teams operate in hybrid environments, using a combination of video conferencing software and in-person meetings.
By providing a unified AI-powered solution, Zoom seeks to simplify how teams track discussions, manage tasks, and maintain continuity across different collaboration tools.
What This Means for IT Leaders
The expansion of Zoom AI Companion across Microsoft Teams and Google Meet has clear implications for IT leaders and workplace technology managers.
As organisations increasingly rely on multiple collaboration platforms, maintaining oversight and ensuring consistent productivity becomes more complex.
AI Companion’s cross-platform capabilities provide IT teams with a centralised tool for managing meeting insights, follow-ups, and workflow automation, reducing the need for employees to juggle multiple systems.
By consolidating note-taking and automating routine tasks, the tool can help IT leaders enforce standardised practices across hybrid work environments.
The integration of real-time chat data and document analysis means that organisational knowledge can be captured more efficiently, reducing the risk of important information being lost in email threads or siloed applications.
Additionally, the ability to customise Personal Workflows and use role-based templates allows IT teams to support diverse departments and workflows without heavy manual intervention.
Teams can maintain operational efficiency while scaling AI assistance across different teams and locations.
Availability and Access
The features are available to paid Zoom Workplace accounts or through a standalone plan.
Free users can access them with monthly usage limits. Zoom has indicated that My Notes is being rolled out gradually, so some users may not see it immediately.
The expansion of AI Companion to Microsoft Teams and Google Meet reflects a broader trend in workplace software towards interoperability.
As organisations increasingly rely on multiple platforms for collaboration, tools that can consolidate information and automate follow-ups become more valuable.
