Zoom saw revenue climb in Q1 as its focus on the enterprise market bore fruit.
The collaboration vendor saw sales rise 12 percent year on year to just under $1.1bn, but revenue from larger enterprise customers rocketed 31 percent.
Enterprise sales accounted for 52 percent of Zoom’s revenue, with its SMB-focused online business accounting for the rest.
- Zoom Whiteboard Collaboration Tool Now Available
- Zoom Improves Hybrid Learning Experience in Education
- The Best Lighting for Zoom Meetings
The number of enterprise customers hit 198,900 – up 24 percent from the same quarter last year.
The enterprise push has been aided by Zoom’s focus on areas that complement its meeting credentials – specifically chat, Phone and its recent contact centre offering.
Speaking on an earnings call with investors, Zoom CEO Eric Yuan said when asked about upselling customers of Zoom Meetings:
“I do not think that is complex because the trusts are established.
“Customers always ask about our product road map. They want us to offer more value to them based on the very consistent front-end experience and seamless back-end architecture and the cost to deploy Zoom Meetings, Zoom Chat and also deploy Zoom Phone [and] Zoom Rooms.
“Now, the contact centre is a no-brainer to customers. [They’re saying] ‘Yes, I trust your brand, I trust your capabilities, and we’d like to test your contact centre as well’.”
Zoom also revealed that Zoom Phone hit three million users during Q1.
The vendor’s results and strong forecast impressed Wall Street, with its share price rising 16 percent.
Zoom execs also opened up about the recent acquisition of Solvvy, which expands the capabilities of Zoom’s rapidly evolving contact centre platform.
Yuan said: “The nature of the customer experience is undergoing a fundamental transformation, as enterprises increasingly look to engage their customers in more exceptional, personalised, and effortless ways.
“We recognise this shift and saw in Solvvy a team laser-focused on providing the very best conversational technology and empowering customer support leaders to deliver better experiences.
“We believe Solvvy’s technology will broaden our contact centre offering with scalable self-service and AI capabilities that truly enable fast and personalised customer resolutions, improved agent productivity, and valuable insights.”
