Together, Verizon and Genesys have been providing critical infrastructure and solutions to our joint customers enabling them to tie their business to their customers for more than 25 years. Verizon’s contact center operations support more than 100 million retail consumers, giving us deep insights to deliver game-changing customer experience.  Every year, Genesys® orchestrates more than 70 billion customer experiences for organizations in more than 100 countries. Through the power of cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our joint vision for empathetic customer experiences at scale.

Combining one of the world’s largest IP networks from a recognized leader in customer satisfaction along with industry leading powerful contact enter platforms provide our customers the tools to create personalized experiences and delight customers.  Together we can help your organization unlock the insights hidden within your customer interactions regardless of channel.  We can assist in finding the keys to increasing your contact center revenue, reducing costs and improving the customer experience.