Let’s be brutally honest: a lot of enterprises are great at measuring employee experience data… but terrible at doing anything useful with it.
We’ve all seen it: dozens of dashboards, elegant heatmaps, culture surveys, wellbeing pulses, yet somehow engagement still drops, attrition still rises, and leaders still wonder “why isn’t this stuff improving performance?”
Spoiler: because insights without action are just vibes on a graph.
But the game is changing. Modern EX analytics platforms – from Qualtrics and Culture Amp to Microsoft Viva Glint and Webex Control Hub – now give leaders a way to turn employee sentiment into hard business outcomes.
Why Employees Are Talking, But Businesses Aren’t Listening
In theory, measuring employee experience should be simple: get the data, connect the dots, improve the workplace. In practice? Most companies end up with survey spreadsheets that age like a forgotten banana in the office fruit bowl.
This isn’t just my observation. Research shows that while 87% of EX professionals believe employee experience affects talent attraction and retention, only 51% of employees agree their company delivers on that promise.
Furthermore, Cerkl notes that too many firms collect metrics without defining why they matter, leading to misaligned EX programs stuck in the “nice-to-have” corner
Here’s some financial candy to pull those programs out of that corner:
Gartner says that
“When taken together, the behaviours of highly engaged business units result in a 23% increase in profitability, 78% less absenteeism and 21% lower turnover.”
You don’t get numbers like that from yoga apps and pizza Fridays. You get them from intentional, metric-driven EX strategy.
Read more on the ROI of Employee Engagement here
The Tools Turning EX Data Into Business Results
Let’s zoom in on how analytics platforms make measuring employee experience a revenue conversation, not a HR one.
Qualtrics:
Pairs VoE (voice of employee) data with predictive models to identify turnover risk months before a resignation lands.
Culture Amp:
Maps engagement drivers to outcomes like speed-to-productivity, manager effectiveness, and team performance.
Microsoft Viva Glint:
Connects sentiment to collaboration data (like meeting overload and manager check-ins) to reveal the real causes behind dips in morale.
Webex Control Hub:
Links wellbeing signals to operational performance – think focus time vs. task completion or meeting load vs. burnout indicators.
Together, these tools make EX measurable, monitorable, and monetizable.
In terms of which areas of your organization and processes you should be measuring; the following are the best bits to solidify – if your goal is to transform your overall business performance!
Your EX Data-to-Action Roadmap (Yes, You Need One)
- Treat EX Data with the Same Urgency as CX Data
If you’d act on a drop in NPS within hours, but wait six months to address declining engagement scores… your priorities are showing.
- Link EX Metrics Explicitly to KPIs
Define thresholds:
- Engagement → retention
- Wellbeing → productivity
- Enablement → speed-to-output
- Sentiment → customer satisfaction
- Use Real-Time Dashboards, Not Quarterly Archaeology
Webex Control Hub and Viva Glint both offer live alerts. When collaboration or wellbeing dips, leaders should intervene that week, not “next quarter’s business review.”
In Conclusion, EX Isn’t Soft – It’s Strategic
If your approach to measuring employee experience doesn’t change how you run the business, it’s not analytics — it’s decoration.
The enterprises winning in 2025 aren’t the ones collecting EX data. They’re the ones using it to make real-time operational decisions. They’re the ones where HR and IT partner to leverage platforms like Viva Glint, Culture Amp and Control Hub as engines of productivity, retention and revenue.
As Gartner reminds us:
“Organizations that focus on employee experience can achieve up to 40% better performance than those that do not.”
That’s not a warm and fuzzy metric – that’s a competitive advantage
Ready to unlock engagement at scale?
Explore AI and Collaboration: The New Power Duo Transforming Employee Engagement – your 2026 UC guide to trust, purpose, and productivity.
